Job Summary

IT Sight Technologies is seeking highly motivated and customer-oriented individuals to join our team as International BPO Process Executives. This is a remote position where you will interact with global customers to provide exceptional service and resolve queries efficiently. If you have excellent communication skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences, this role is perfect for you!

Key Responsibilities

• Handle inbound and outbound calls to assist international customers with inquiries, complaints, and service requests.
• Provide accurate information about products and services while ensuring customer satisfaction.
• Resolve customer issues efficiently within the defined SLA (Service Level Agreement).
• Update and maintain records of customer interactions in the CRM system.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Follow established protocols to ensure compliance with company policies and data security regulations.
• Strive to achieve individual and team performance targets, including customer satisfaction metrics and call handling times.

Required Skills and Qualifications

• Education: A bachelors degree in any discipline is preferred but not mandatory.
• Communication Skills: Exceptional verbal and written communication skills in English.
• Technical Proficiency: Comfortable with CRM tools, email, and basic computer operations.
• Soft Skills: Empathy, active listening, problem-solving abilities, and adaptability.
• Ability to work in a fast-paced, high-pressure environment.

Experience

• Minimum 1-2 years of experience in an international BPO or customer service role is preferred.
• Freshers with excellent communication skills and a willingness to learn are also encouraged to apply.

Working Hours

• Flexible shifts to accommodate international time zones.
• Candidates must be willing to work night shifts, weekends, and holidays, if required.

Knowledge, Skills, and Abilities

• Familiarity with international customer service standards and best practices.
• Strong multitasking skills to handle calls, emails, and chats simultaneously.
• Ability to work independently and collaboratively as part of a remote team.
• Proficiency in identifying and addressing customer needs effectively.

Benefits

• Competitive salary with performance-based incentives.
• Flexible remote working environment.
• Professional growth opportunities and training programs.
• Health insurance and wellness benefits.
• Paid time off and holiday allowances.

Why Join IT Sight Technologies?

• Work with a globally recognized company that values innovation and customer-centricity.
• Be part of a supportive team that encourages professional and personal development.
• Experience the flexibility and convenience of working remotely.
• Gain exposure to international markets and a diverse customer base.

How to Apply

Interested candidates are invited to send their updated resumes to us with the subject line: Application for International BPO Process Executive. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.

Join IT Sight Technologies today and be a part of a dynamic team shaping the future of global customer service!