Job Summary

IT Sight Technologies is seeking a motivated and customer-focused individual to join our team as a Part-Time Customer Care Executive. In this remote role, you will act as the first point of contact for our customers, delivering exceptional service while resolving inquiries and addressing concerns. This position offers flexible hours, making it ideal for students, stay-at-home parents, or individuals seeking part-time opportunities.

Key Responsibilities

• Respond to customer inquiries via phone, email, or live chat in a professional and courteous manner.
• Resolve customer complaints efficiently while maintaining a high level of satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Document interactions and maintain detailed records in the CRM system.
• Escalate complex issues to the appropriate department and follow up to ensure resolution.
• Assist customers with troubleshooting technical or account-related problems.
• Stay updated on company offerings, promotions, and process changes to provide accurate assistance.

Required Skills and Qualifications

• Excellent communication skills, both verbal and written.
• Proficiency in English (additional language skills are a plus).
• Basic computer knowledge and experience with Microsoft Office and CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-oriented mindset with a focus on building positive relationships.

Experience

• Previous experience in customer service or a similar role is preferred but not mandatory.
• Freshers with a passion for customer service are encouraged to apply.

Working Hours

• Flexible part-time schedule, with 20–30 hours per week.
• Availability during evenings, weekends, or holidays may be required based on business needs.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Familiarity with using remote work tools like Zoom, Slack, or Teams.
• Ability to work independently with minimal supervision.
• Strong interpersonal skills to handle diverse customer interactions.

Benefits

• Competitive hourly pay.
• Work-from-home flexibility.
• Training and professional development opportunities.
• Performance-based incentives and rewards.
• Opportunity to grow within the company.

Why Join IT Sight Technologies?

At IT Sight Technologies, we believe in creating a supportive and inclusive environment where employees feel valued. Joining our team means being part of a forward-thinking company dedicated to excellence and innovation. Whether you are looking to build a career in customer service or seeking a flexible part-time role, IT Sight Technologies is the perfect place to grow.

How to Apply

If you are ready to make a difference and deliver outstanding customer service, we would love to hear from you!

• Step 1: Prepare your resume highlighting your relevant skills and experience.
• Step 2: Write a brief cover letter explaining why you are a great fit for this role.
• Step 3: Submit your application via our careers page.
  

Applications will be reviewed on a rolling basis, so apply today!