Job Summary

IT Sight Technologies is seeking motivated and customer-focused BPO Executives to join our dynamic team. This is a remote position offering immediate joining for individuals eager to contribute to our operational excellence. As a BPO Executive, you will be responsible for providing exceptional support to our clients while working in a professional and collaborative environment. If you are looking to build a career in the BPO industry and enjoy working from home, this is the perfect opportunity for you!

Key Responsibilities

• Handle inbound and outbound customer calls and emails professionally and efficiently.
• Resolve customer inquiries, complaints, and issues promptly, maintaining high-quality service.
• Update customer records accurately in the database after each interaction.
• Collaborate with team members to meet performance targets and deadlines.
• Adhere to company policies, guidelines, and service-level agreements (SLAs).
• Provide regular feedback and suggestions to improve processes and customer satisfaction.
• Participate in virtual training sessions and team meetings to enhance skills and stay updated on company protocols.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Proficiency in using customer relationship management (CRM) software and MS Office tools.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize workload effectively.
• High level of self-discipline and the ability to work independently in a remote setting.
• Positive attitude and customer-first mindset.

Experience

• Minimum of 1 year of experience in a BPO or customer service role preferred.
• Freshers with exceptional communication skills are also encouraged to apply.

Working Hours

• Flexible shift options (day, evening, and night shifts available).
• Candidates must be available to work weekends or public holidays when required.

Knowledge, Skills, and Abilities

• Knowledge of customer service practices and principles.
• Familiarity with call handling systems and escalation processes.
• Adaptability to different customer scenarios and industries.
• Ability to handle challenging customer interactions with professionalism and patience.

Benefits

• Competitive salary with performance-based incentives.
• Flexible working hours to suit your lifestyle.
• Opportunities for career growth and skill development.
• Virtual onboarding and comprehensive training programs.
• Work-from-home allowance for necessary equipment and internet expenses.
• Health and wellness benefits.

Why Join IT Sight Technologies?

At IT Sight Technologies, we prioritize employee satisfaction and growth. As a leader in the BPO industry, we provide a supportive work environment that fosters innovation, teamwork, and personal development. By joining our team, you will gain access to rewarding career paths and be part of a global network that values excellence and dedication.

How to Apply

To apply for this position, please send your updated resume to us with the subject line Application for Work-From-Home BPO Executive. Shortlisted candidates will be contacted for a virtual interview.