Job Summary

IT Sight Technologies is seeking highly motivated and customer-oriented professionals to join our International Voice Process team. This remote position offers an exciting opportunity for individuals who are passionate about customer service and possess excellent communication skills. As a member of our team, you will handle inbound and outbound calls, addressing customer inquiries, providing solutions, and ensuring a positive experience for international clients.

Key Responsibilities

• Handle inbound and outbound calls for international clients in a professional and efficient manner.
• Provide accurate information, resolve customer issues, and ensure satisfaction across various product or service-related queries.
• Troubleshoot and guide customers through technical issues or inquiries, maintaining a high level of professionalism.
• Document customer interactions, feedback, and resolutions in the system.
• Maintain an understanding of the companys products and services to address customer concerns effectively.
• Meet performance targets and metrics, including call resolution time, customer satisfaction, and call quality.
• Collaborate with internal teams to escalate unresolved issues and ensure timely resolution.
• Stay updated on product or service changes and relevant industry trends.

Required Skills and Qualifications

• Strong verbal communication skills in English, with an ability to interact effectively with international clients.
• Excellent listening and problem-solving skills, with the ability to stay calm and composed under pressure.
• Proficiency with computer applications, including MS Office and CRM tools.
• Ability to work independently in a remote work environment with minimal supervision.
• A customer-first mindset with a strong passion for delivering high-quality service.
• Ability to adapt to different communication styles depending on the region and customer needs.

Experience

• Minimum of 1 year of experience in an international voice process or customer service role.
• Previous experience in a remote work setting is preferred but not mandatory.
• Experience handling calls for international clients is a plus.

Working Hours

• Flexible working hours, with the requirement to work in shifts to accommodate international time zones.
• Full-time positions available.
• Occasional weekend or holiday work may be required depending on customer demand.

Knowledge, Skills, and Abilities

• Knowledge: Understanding of customer service principles and international voice processes.
• Skills: Strong communication, problem-solving, and multitasking skills. Ability to engage with customers empathetically and effectively.
• Abilities: Ability to learn quickly, manage stress, and perform well in a remote environment. Strong attention to detail and organization.

Benefits

• Competitive salary with performance-based incentives.
• Flexible work schedule and the opportunity to work from the comfort of your home.
• Comprehensive training and continuous learning opportunities.
• Health and wellness benefits.
• Opportunities for career growth and advancement within the company.
• A collaborative and supportive work culture with an emphasis on work-life balance.

Why Join IT Sight Technologies?

At IT Sight Technologies, we are committed to fostering a dynamic, inclusive, and growth-oriented environment. As part of our team, you will have the chance to work with diverse, global clients, gain exposure to cutting-edge technologies, and develop professionally. We believe in empowering our employees, providing them with the tools, training, and support they need to succeed. If you are ready to take the next step in your career and work in a rewarding, remote environment, IT Sight Technologies is the place for you.

How to Apply

To apply for the International Voice Process job, please submit your updated resume and a cover letter detailing your relevant experience and why you are a perfect fit for this role. Applications can be sent to us or through our online job portal. We look forward to hearing from you!