Job Summary

Amazon is looking for enthusiastic and detail-oriented IT Support Associates to join its dynamic IT team. As an entry-level IT support professional, you will play a crucial role in maintaining and improving the IT infrastructure that powers Amazons operations. This role is ideal for freshers who have a passion for technology, problem-solving skills, and a desire to build a career in IT support. You will be responsible for troubleshooting hardware and software issues, ensuring seamless operations, and providing excellent technical support to Amazon employees.

Key Responsibilities

• Provide first-level IT support for Amazon employees, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain IT equipment, including laptops, desktops, printers, and peripherals.
• Assist in managing user accounts, system access, and security permissions.
• Monitor and resolve technical issues via ticketing systems, email, and in-person support.
• Escalate unresolved issues to higher-level IT teams when necessary.
• Document technical issues, solutions, and best practices for future reference.
• Perform regular system and network health checks to ensure smooth operation.
• Assist in setting up and supporting video conferencing systems and remote work tools.
• Stay updated on the latest IT trends and security protocols to enhance Amazons IT infrastructure.

Required Skills and Qualifications

• Bachelors degree or diploma in Computer Science, Information Technology, or a related field.
• Basic knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with networking concepts (LAN, WAN, VPN, Wi-Fi, DNS, DHCP).
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-oriented mindset with a proactive approach to problem-solving.

Experience

• Freshers are welcome to apply (0–1 year of experience in IT support or helpdesk roles).
• Internships, projects, or coursework related to IT support will be an added advantage.

Working Hours

• Full-time role with flexible shifts, including weekends and holidays as per business requirements.
• Rotational shifts (24/7 support environment).

Knowledge, Skills, and Abilities

• Understanding of IT support tools and ticketing systems.
• Ability to diagnose and troubleshoot hardware and software issues efficiently.
• Willingness to learn new technologies and adapt to Amazons IT environment.
• Strong organizational skills with attention to detail.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Paid time off, including vacation and sick leave.
• Employee discounts on Amazon products and services.
• Career growth opportunities within Amazons IT department.
• Training and certification programs to enhance technical skills.

Why Join Amazon?

• Work with one of the worlds leading technology companies.
• Be part of a fast-growing and innovative IT team.
• Gain hands-on experience with the latest IT infrastructure and support tools.
• Access to Amazons professional development programs and career advancement opportunities.

How to Apply

Interested candidates can apply online through Amazons official career portal. Ensure that your resume highlights your technical skills, education, and any relevant projects or internships.