International Voice Process Jobs for Remote Workers

IT sight Technologies

Available Locations: Pune, Maharashtra

Job Description

Job Summary


IT Sight Technologies is seeking enthusiastic and dedicated individuals for our International Voice Process positions. This remote role involves interacting with global clients and customers, offering high-quality customer service through phone, email, and other communication channels. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-first mindset, allowing them to provide top-tier support to international clients while working remotely. This position offers the flexibility of working from the comfort of your home, providing a perfect work-life balance.



Key Responsibilities



  • Handle inbound and outbound customer calls, addressing inquiries, concerns, and troubleshooting issues in a professional manner.

  • Provide solutions and services to international clients regarding product or service queries.

  • Maintain detailed records of customer interactions, ensuring all data is accurately logged and updated.

  • Collaborate with cross-functional teams to resolve customer issues and improve service delivery.

  • Meet and exceed daily, weekly, and monthly performance metrics (e.g., customer satisfaction, call handling time, issue resolution rate).

  • Ensure a high level of service quality, professionalism, and customer engagement during each interaction.

  • Follow company protocols and guidelines to ensure consistent and accurate customer service.

  • Troubleshoot technical or service-related problems with a focus on effective and timely resolutions.

  • Stay up-to-date with product knowledge, company policies, and customer service best practices.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English (other languages are a plus).

  • Ability to multitask and handle a high volume of calls while maintaining quality and customer satisfaction.

  • Strong problem-solving skills with the ability to think critically and provide solutions in real-time.

  • Proficiency with basic computer applications (e.g., MS Office Suite, CRM software).

  • Comfortable using remote communication tools and technology.

  • Ability to work independently, with a self-driven attitude and excellent time management.

  • Strong interpersonal skills and a team-oriented approach.

  • Patience, empathy, and a positive attitude when interacting with customers.

  • Good listening skills to understand customer needs and provide appropriate solutions.



Experience



  • Previous experience in a customer service or international voice process role is preferred but not mandatory.

  • Freshers with a passion for customer service are also encouraged to apply.

  • Experience in working remotely is a plus.



Working Hours



  • Full-time positions with flexible working hours.

  • Shift rotations may be required based on business needs, including evenings, weekends, and holidays.

  • The position is remote, providing flexibility in work hours as long as performance standards are met.



Knowledge, Skills, and Abilities



  • Strong customer service orientation with a focus on building long-term relationships.

  • Ability to work in a fast-paced environment while managing multiple tasks.

  • Understanding of international cultural norms and the ability to communicate effectively with diverse global clients.

  • Knowledge of using CRM software and basic troubleshooting skills.

  • Self-motivated and able to work efficiently in a remote environment with minimal supervision.



Benefits



  • Competitive salary and performance-based incentives.

  • Work-from-home flexibility, allowing for better work-life balance.

  • Health and wellness benefits (may vary by location).

  • Paid time off (sick leave, vacation days).

  • Professional development opportunities and training.

  • Access to a dynamic, global team and the opportunity to interact with customers from different regions.

  • Employee discounts on various services and products.

  • A supportive and collaborative work culture.



Why Join IT Sight Technologies?



  • IT Sight Technologies is committed to providing a work environment where employees thrive. As a rapidly growing company in the tech space, we prioritize innovation, employee satisfaction, and professional growth.

  • We value diversity and are proud of the inclusive and collaborative culture that defines our team.

  • By joining our International Voice Process team, you will be part of a supportive organization that nurtures your career development while offering flexible work arrangements that suit your lifestyle.



How to Apply


If you're ready to take on this exciting opportunity and work with a dynamic, forward-thinking team, please submit your resume and a cover letter detailing your qualifications and interest in the role. Applications can be sent to us or applied through our career portal at www.itsighttechnologies.com/careers.


We look forward to reviewing your application and having you join our team!

Apply Now

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