Remote Customer Support Jobs at Amazon - Apply Now
Amazon
Available Locations:
Pune, Maharashtra
Job Description
Job Summary:
Amazon is seeking highly motivated and customer-centric individuals to join our Remote Customer Support team. As a Customer Support Associate, you will be the first point of contact for our customers, ensuring their inquiries are handled with care, professionalism, and efficiency. You will assist customers with a variety of requests, including order inquiries, product issues, returns, and account support, delivering world-class service while working from the comfort of your home.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, chat, and email.
- Handle and resolve customer complaints with empathy and efficiency.
- Provide detailed product and service information.
- Assist customers with order issues, returns, refunds, and troubleshooting.
- Maintain accurate customer interaction records in Amazon’s CRM systems.
- Escalate complex issues to appropriate internal teams when necessary.
- Consistently meet or exceed customer satisfaction, quality, and productivity targets.
- Contribute feedback and insights to improve customer service processes and tools.
- Adhere to Amazon’s policies, procedures, and customer service standards.
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills with a proactive approach.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- High attention to detail and strong organizational skills.
- Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
- Basic computer literacy (Microsoft Office, email, internet navigation).
- High-speed internet connection and a quiet, distraction-free workspace.
Experience:
- 0–2 years of experience in customer service or related fields.
- Fresh graduates are welcome to apply; comprehensive training will be provided.
- Experience in a remote working environment is a plus but not mandatory.
Working Hours:
- Flexible scheduling options available (including mornings, evenings, weekends, and holidays).
- Shifts typically range between 20–40 hours per week, depending on business needs.
- Some roles may require availability during peak seasons (e.g., holidays, Prime Day).
Knowledge, Skills, and Abilities:
- Knowledge of customer service practices and principles.
- Ability to adapt quickly to new technology and systems.
- Strong emotional intelligence and ability to handle stressful situations calmly.
- Excellent time management and prioritization skills.
- Self-motivated with a strong work ethic and ability to work independently.
Benefits:
- Competitive hourly wage with performance-based bonuses.
- Work-from-home convenience with all necessary equipment provided (in some regions).
- Paid virtual training and onboarding.
- Opportunities for internal growth and advancement across Amazon’s global operations.
- Employee discounts on Amazon purchases.
- Access to Amazon’s Employee Assistance Program (mental health and wellbeing support).
- Paid time off and holiday pay (depending on location and employment status).
Why Join Amazon:
At Amazon, we believe that every voice matters and every customer interaction makes a difference. As part of our Remote Customer Support team, you will enjoy the freedom of working from home while becoming an integral part of one of the world’s most customer-obsessed companies. We invest in our people with best-in-class training, career development opportunities, and a supportive culture that values innovation, collaboration, and inclusivity.
How to Apply:
- Visit Amazon Jobs Career Page.
- Search for "Remote Customer Support Associate" positions.
- Complete the online application form and upload your updated resume.
- Successful candidates will be contacted for an online assessment and virtual interview.