Job Summary

Fresher Jobs Hub is looking for enthusiastic and detail-oriented Online Live Chat Support Agents to join our team. As a Live Chat Support Agent, you will be responsible for providing real-time assistance to customers through our online chat platform. This is a fully remote position, making it ideal for individuals who value flexibility and are passionate about delivering exceptional customer experiences.

Key Responsibilities

• Respond to customer inquiries promptly and professionally through live chat.
• Resolve customer issues by providing accurate information and efficient solutions.
• Identify and escalate complex inquiries to the appropriate team when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Ensure all interactions align with company policies and guidelines.
• Keep detailed records of customer interactions, issues, and resolutions.
• Contribute to team goals by meeting individual performance metrics, including response time and customer satisfaction.

Required Skills and Qualifications

• Strong written communication skills with excellent grammar and spelling.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Problem-solving skills with a focus on customer satisfaction.
• Proficient in using computers and navigating online platforms.
• Basic knowledge of CRM tools is a plus (training will be provided if needed).
• Comfortable working independently in a remote environment.

Experience

• Previous experience in customer service, particularly in live chat support, is preferred but not mandatory.
• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Flexible shifts available:
  • Full-time and part-time options.
  • Weekday and weekend shifts to accommodate different time zones.
• You can choose your preferred schedule based on availability.

Knowledge, Skills, and Abilities

• Knowledge of online customer support best practices.
• Ability to stay calm under pressure and manage challenging customer interactions.
• Strong organizational skills to maintain accurate and detailed customer records.
• Commitment to continuous learning and adapting to new technologies or processes.

Benefits

• Competitive hourly pay with performance-based incentives.
• Flexible work-from-home setup.
• Opportunities for professional growth and skill development.
• Supportive and collaborative work environment.
• Paid training provided.
• Access to employee wellness programs and online resources.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we believe in empowering individuals to achieve their professional goals. Joining our team means being part of a forward-thinking company that values innovation, inclusivity, and work-life balance. You will have the opportunity to grow within a supportive environment while delivering exceptional service to customers worldwide.

How to Apply

Ready to take the next step in your career? Apply today by submitting your resume and a brief cover letter highlighting your relevant skills and experience. Visit our website or email your application to us with the subject line “Online Live Chat Support Agent Application.”

We look forward to welcoming you to our team!