Job Summary

Fresher Jobs Hub is seeking enthusiastic and self-motivated women to join our team as Virtual Customer Support Representatives. This is a flexible work-from-home opportunity tailored for women looking to balance professional growth with personal commitments. As a Customer Support Representative, you will assist customers by addressing inquiries, resolving issues, and ensuring a seamless customer experience via virtual communication channels.

Key Responsibilities

• Provide excellent customer support via email, chat, and phone calls.
• Respond promptly to customer inquiries and resolve issues effectively.
• Maintain up-to-date knowledge of company products and services to assist customers accurately.
• Log customer interactions and feedback to improve service quality.
• Troubleshoot technical or account-related problems and escalate complex issues when necessary.
• Follow company protocols to maintain professionalism and confidentiality.
• Collaborate with the team to meet and exceed performance targets.

Required Skills and Qualifications

• Education: High school diploma or equivalent (Bachelors degree preferred).
• Excellent verbal and written communication skills in English.
• Strong problem-solving and multitasking abilities.
• Familiarity with customer service software and tools is a plus.
• Ability to handle high-pressure situations with professionalism and patience.
• Tech-savvy with basic knowledge of MS Office and internet browsing.

Experience

• No prior experience required; freshers are welcome!
• Prior experience in customer service or virtual support is an advantage but not mandatory.
• Training will be provided for selected candidates.

Working Hours

• Flexible hours based on your availability.
• Shifts can range between 4 to 8 hours a day.
• Opportunity to choose preferred time slots for work.

Knowledge, Skills, and Abilities

• Ability to work independently with minimal supervision.
• Strong organizational skills to manage multiple customer interactions.
• Empathy and a customer-first approach in problem-solving.
• Quick learner with a proactive attitude.
• Adaptability to dynamic work environments and tools.

Benefits

• Work from the comfort of your home.
• Flexible schedule that fits your personal and professional needs.
• Competitive compensation package.
• Paid training and growth opportunities.
• Supportive and inclusive work environment.
• Opportunity to gain valuable work experience with a reputed organization.

Why Join Fresher Jobs Hub?

Fresher Jobs Hub is dedicated to creating equal opportunities and fostering talent among women. We believe in empowering women to pursue professional growth while maintaining work-life balance. Our team culture is built on collaboration, mutual respect, and continuous learning. Join us to be part of a company that values your contributions and supports your aspirations.

How to Apply

Interested candidates can apply by submitting their updated resumes and a cover letter explaining their interest in the role. Applications should be sent to us with the subject line Application for Virtual Customer Support Role. Shortlisted candidates will be contacted for an interview.