Job Summary:
Fresher Jobs Hub is seeking a motivated, entry-level Tech Support professional to join our growing team. This position offers the exciting opportunity to work from home and develop a foundational skill set in customer service and technical troubleshooting. No prior experience is required as we provide comprehensive training to help you succeed. As a Tech Support specialist, you will assist customers with their technical issues, providing exceptional support in a fast-paced, customer-centric environment.

Key Responsibilities:

• Provide first-line support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software, hardware, and system configurations.
• Assist customers with navigating online platforms, applications, and websites.
• Escalate complex technical issues to senior staff members for resolution.
• Maintain accurate records of customer interactions and issues through our ticketing system.
• Follow up with customers to ensure their issues are fully resolved.
• Continuously learn about new products, services, and technical updates.
• Provide feedback to improve processes and customer service experience.

Required Skills and Qualifications:

• Strong verbal and written communication skills.
• Basic computer proficiency (knowledge of common operating systems, software, and hardware).
• Ability to troubleshoot technical problems and provide solutions.
• Excellent customer service skills with a positive attitude.
• Self-motivated and able to work independently in a remote environment.
• Strong attention to detail and problem-solving skills.
• Ability to follow instructions and work with a team.

Experience:

• No prior experience is required.
• Entry-level candidates are welcome to apply.

Working Hours:

• Flexible, full-time or part-time positions available.
• Must be available to work in shifts, including evenings and weekends (if required).

Knowledge, Skills, and Abilities:

• A basic understanding of troubleshooting software and hardware issues.
• Familiarity with common internet browsers, operating systems (Windows, macOS), and mobile devices.
• Excellent time management skills and ability to prioritize tasks.
• Adaptability and willingness to learn new technology and customer service techniques.

Benefits:

• Work-from-home opportunity, offering flexibility and convenience.
• Comprehensive training and professional development.
• Opportunity to advance within the company and gain valuable tech support experience.
• Competitive salary and performance-based bonuses.
• Paid time off and holiday pay.
• Health benefits package (for full-time employees).
• Access to company-sponsored tech tools and resources.

Why Join Fresher Jobs Hub?

• A great starting point for those seeking to build a career in the tech industry.
• A supportive, team-oriented work environment with growth opportunities.
• Access to ongoing training and skill development.
• Flexibility to work from the comfort of your own home.
• Join a company that values your growth and offers meaningful career progression.

How to Apply:
Interested candidates can apply by submitting their resume and a brief cover letter outlining why they would be a great fit for this position. Please send your application to us. We are looking forward to having you join the Fresher Jobs Hub team!