Remote Night Shift Customer Service Representative

IT sight Technologies

Available Locations: New Delhi, NCT

Job Description

Job Summary


IT Sight Technologies is seeking a highly motivated and customer-centric individual to join our team as a Remote Night Shift Customer Service Representative. This position offers an exciting opportunity for candidates who enjoy problem-solving and providing exceptional service to our customers. As a key member of the support team, you will be responsible for delivering outstanding customer service while working remotely during the night shift.



Key Responsibilities



  • Provide high-quality customer support through various communication channels such as phone, email, and live chat.

  • Resolve customer inquiries, complaints, and issues in a timely and professional manner.

  • Accurately document customer interactions and issues in the company’s CRM system.

  • Assist customers with product and service inquiries, billing issues, technical support, and order processing.

  • Collaborate with other team members and departments to resolve complex customer issues.

  • Maintain up-to-date knowledge of the company’s products, services, and policies.

  • Achieve customer service targets and key performance indicators (KPIs) such as customer satisfaction, response time, and issue resolution.

  • Handle escalated customer concerns and ensure positive resolutions.

  • Stay informed about industry trends and customer service best practices to continuously improve performance.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English.

  • Ability to remain calm and composed while handling difficult or irate customers.

  • Strong problem-solving skills and the ability to think on your feet.

  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

  • High attention to detail and strong organizational skills.

  • Ability to work independently and as part of a remote team.

  • A customer-first mindset with a passion for helping others.

  • Basic technical knowledge to assist with troubleshooting customer issues.



Experience



  • Minimum of 1 year of experience in customer service, preferably in a remote or night shift role.

  • Experience in handling customer complaints, troubleshooting, and issue resolution is preferred.

  • Previous experience in a tech or digital service environment is an advantage.



Working Hours



  • This is a remote night shift position, requiring availability during night hours (typically 10 PM to 6 AM local time).

  • Flexibility to work weekends and holidays as required.

  • Overtime may be offered during peak periods.



Knowledge, Skills, and Abilities



  • Customer Service Expertise: Strong interpersonal and customer service skills with the ability to engage with customers in a friendly, empathetic, and professional manner.

  • Problem-Solving: Excellent problem-solving abilities and quick decision-making skills.

  • Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.

  • Tech-Savvy: Comfortable with various communication tools, and familiar with troubleshooting basic technical issues.

  • Team Collaboration: Ability to collaborate well with colleagues, even in a remote environment.

  • Cultural Sensitivity: Able to interact respectfully and professionally with a diverse customer base.



Benefits



  • Competitive salary with performance-based incentives.

  • Flexible remote work environment.

  • Health insurance and wellness benefits.

  • Paid time off (PTO) and paid holidays.

  • Opportunities for professional development and career advancement.

  • Access to employee discounts on various products and services.

  • Paid training and onboarding process to ensure you succeed in your role.



Why Join IT Sight Technologies?


At IT Sight Technologies, we believe in fostering an inclusive and empowering work environment where every team member can thrive. As a Remote Night Shift Customer Service Representative, you will be part of a dynamic team that values hard work, customer satisfaction, and innovative solutions. We offer competitive compensation, a flexible work schedule, and opportunities for growth and advancement within the company. Join us and make a real impact by delivering exceptional service to our customers while enjoying the benefits of working from home.



How to Apply


To apply, please submit your updated resume and a brief cover letter highlighting your customer service experience, along with your availability for the night shift. Applications can be sent directly to us or submitted through our careers page. We look forward to reviewing your application and discussing how you can contribute to our growing team!


Apply Now

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