Job Summary

Fresher Jobs Hub is seeking a dynamic and enthusiastic individual to join our team as a Part-Time Customer Support Executive. This role is ideal for candidates looking to build their customer service skills while balancing other commitments. The position involves providing top-notch assistance to our customers, resolving inquiries, and ensuring a positive customer experience. With flexible working hours in the morning and evening shifts, this opportunity is perfect for freshers or individuals seeking part-time work.

Key Responsibilities

• Handle customer inquiries through phone, email, or chat, ensuring timely and accurate resolutions.
• Maintain a friendly and professional demeanor when addressing customer concerns.
• Document customer interactions and escalate issues to relevant teams when necessary.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Follow up with customers to ensure their issues are fully resolved.
• Collaborate with team members to continuously improve the customer support process.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Basic computer proficiency, including familiarity with email, chat platforms, and CRM tools.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to work efficiently in a fast-paced environment.
• High levels of empathy, patience, and professionalism.
• Previous customer support experience is an advantage but not mandatory.

Experience

• Freshers are welcome to apply!
• Any prior experience in customer service, sales, or a similar role will be considered a plus.

Working Hours

• Morning Shift: 9:00 AM to 1:00 PM
• Evening Shift: 4:00 PM to 8:00 PM
• Candidates can choose the shift that aligns with their availability.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to build rapport with customers.
• Proficiency in using online tools and platforms for communication.
• Ability to handle challenging situations with calmness and professionalism.
• Adaptability to work in a team-oriented environment.

Benefits

• Flexible part-time work hours to suit your schedule.
• Opportunity to gain hands-on customer service experience.
• Competitive hourly pay.
• Supportive work environment with growth opportunities.
• Training and development programs to enhance your skills.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we believe in fostering talent and providing opportunities for growth. Joining our team means being part of a supportive and vibrant workplace where your contributions are valued. Whether you are a fresher looking to gain experience or someone seeking flexible work, we have a role for you.

How to Apply

Interested candidates can submit their resumes to us with the subject line Application for Part-Time Customer Support Executive. Alternatively, apply directly through our website.

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