Job Summary:

Fresher Jobs Hub is seeking an enthusiastic and customer-focused Part-Time Customer Support Representative to join our growing team. In this role, you will serve as the first point of contact for our valued customers, providing prompt and effective solutions to their inquiries, issues, and requests. This is a remote role designed for individuals looking for flexible working hours and an opportunity to enhance their customer service skills while contributing to a dynamic and supportive team environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and troubleshoot issues effectively to ensure high levels of satisfaction.
• Provide detailed information about products, services, and company policies.
• Record customer interactions and maintain accurate documentation using company systems.
• Escalate complex issues to senior team members or other departments as needed.
• Contribute to team performance goals by meeting individual productivity and quality benchmarks.
• Provide feedback on common customer issues to support process improvement initiatives.

Required Skills and Qualifications:

• Strong verbal and written communication skills in English.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic proficiency in using email, chat platforms, and CRM tools (training will be provided).
• A proactive and empathetic approach to problem-solving.
• Strong interpersonal skills with a customer-first mindset.

Experience:

• Prior customer service experience (1-2 years preferred but not mandatory).
• Freshers with a strong passion for customer service are welcome to apply.

Working Hours:

• Flexible part-time schedule with shifts available during mornings, evenings, and weekends.
• Ideal for students, parents, or anyone seeking a supplementary income with work-life balance.

Knowledge, Skills, and Abilities:

• Knowledge of basic customer service principles and practices.
• Ability to adapt to new tools and technologies quickly.
• Strong listening skills and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with patience.

Benefits:

• Competitive hourly wage.
• Work-from-home flexibility.
• Ongoing training and skill development programs.
• Opportunity to grow within the company for high-performing individuals.
• Supportive team culture that values your contribution.

Why Join Us?

At Fresher Jobs Hub, we value your growth and contribution. By joining our team, you will have the opportunity to work in a flexible and inclusive environment, develop your professional skills, and make a real impact by helping customers. Whether you are starting your career or seeking part-time work, this role offers the perfect balance of flexibility and growth potential.

How to Apply:

Submit your updated resume and a brief cover letter highlighting your interest and suitability for the role to us. Please include Part-Time Customer Support Representative in the subject line.

Applications are reviewed on a rolling basis, so do not wait—apply today to join our team!