Job Summary

Fresher Jobs Hub is seeking a motivated and detail-oriented E-commerce Customer Support Executive to join our team. This is a part-time remote opportunity designed for individuals who thrive in customer-facing roles and can efficiently resolve inquiries in a fast-paced online retail environment. The successful candidate will play a vital role in providing top-notch support to customers, ensuring their shopping experience is seamless and satisfactory.

Key Responsibilities

• Respond promptly to customer inquiries via email, live chat, and phone.
• Resolve customer complaints effectively by identifying solutions and providing guidance.
• Assist customers with order tracking, cancellations, returns, and refunds.
• Maintain a comprehensive understanding of our e-commerce platform, product offerings, and policies to provide accurate and up-to-date information.
• Collaborate with internal teams, including sales and logistics, to resolve complex issues.
• Monitor and update customer accounts as needed, ensuring records are accurate.
• Identify and escalate unresolved or critical issues to the appropriate department.
• Provide feedback and suggestions to improve customer service processes.

Required Skills and Qualifications

• Exceptional verbal and written communication skills in English.
• Strong interpersonal and problem-solving abilities.
• Basic knowledge of e-commerce platforms and online shopping systems.
• Ability to multitask, prioritize, and manage time effectively in a remote work setting.
• Proficiency with customer service software and tools (e.g., Zendesk, Freshdesk, or similar platforms).
• Strong attention to detail and ability to work independently.

Experience

• Prior experience in customer support, preferably in an e-commerce environment (1+ years preferred).
• Freshers with strong communication skills and a customer-first mindset are encouraged to apply.

Working Hours

• Flexible part-time hours (20-25 hours per week), including evening and weekend shifts based on customer demand.

Knowledge, Skills, and Abilities

• Knowledge of e-commerce workflows, including order management and shipping processes.
• Ability to handle high-pressure situations and de-escalate customer frustrations.
• Proactive mindset with a focus on customer satisfaction.
• Familiarity with basic troubleshooting and issue resolution strategies.

Benefits

• Competitive hourly rate.
• Work-from-home convenience with a flexible schedule.
• Opportunity to gain experience in the fast-growing e-commerce industry.
• Access to training programs and career development opportunities.
• Supportive and collaborative work culture.

Why Join Fresher Jobs Hub?

Fresher Jobs Hub values innovation, teamwork, and excellence in every aspect of our operations. By joining us, you become part of a dynamic team that thrives on making a difference in the lives of customers. We offer a flexible work environment, growth opportunities, and a chance to contribute to the ever-evolving e-commerce landscape.

How to Apply

Interested candidates should submit their resume and a brief cover letter highlighting their customer support experience to us. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for an interview.

Take the first step toward an exciting career with Fresher Jobs Hub today!