Job Summary

Fresher Jobs Hub is seeking dynamic and customer-focused individuals to join our team as Banking & Finance Customer Service Representatives. This role is ideal for individuals passionate about providing exceptional service in a fast-paced environment. You will serve as the first point of contact for customers, addressing their inquiries and resolving issues related to banking and financial services. Both morning and evening shifts are available, offering flexibility to suit different schedules.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, ensuring prompt and professional communication.
• Assist customers with banking transactions, account inquiries, and troubleshooting financial issues.
• Maintain accurate records of customer interactions, complaints, and resolutions in the system.
• Resolve customer issues efficiently and escalate complex cases to the relevant departments.
• Educate customers on banking products, policies, and procedures to enhance their experience.
• Identify and report potential fraudulent activities or risks.
• Collaborate with team members to improve processes and overall customer satisfaction.

Required Skills and Qualifications

• Education: High school diploma or equivalent (Bachelors degree in Banking, Finance, or related field preferred).
• Strong communication and interpersonal skills.
• Ability to handle customer concerns with professionalism and empathy.
• Basic understanding of banking and financial concepts.
• Proficiency in using customer service tools, CRMs, and other software.
• Strong problem-solving and multitasking abilities.

Experience

• No prior experience required; training will be provided.
• Experience in customer service, call centers, or banking is a plus.

Working Hours

• Morning shifts: 7:00 AM – 3:00 PM
• Evening shifts: 3:00 PM – 11:00 PM
• Rotational weekends or holidays, depending on schedule.

Knowledge, Skills, and Abilities

• Familiarity with banking regulations and procedures (training provided).
• Ability to work in a team-oriented environment.
• Strong attention to detail and time management skills.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive training program to help you succeed in the role.
• Health insurance and other employee benefits.
• Opportunities for career advancement within the company.
• Flexible shift options to maintain a work-life balance.
• Supportive and inclusive work environment.

Why Join Us?

At Fresher Jobs Hub, we believe in nurturing talent and fostering professional growth. By joining our team, you will gain exposure to the fast-paced and evolving banking industry, supported by a culture of excellence, teamwork, and continuous learning. This is your chance to make an impact while building a rewarding career.

How to Apply

If you are interested in this exciting opportunity, please submit your updated resume and cover letter to us. Ensure you mention your preferred shift (morning/evening) in your application.

Join us and be a part of a team that values its employees and their contribution to customer success!