Job Summary

We are seeking a highly motivated and compassionate individual to join our team as a Healthcare Customer Support Executive. This part-time, flexible position is ideal for candidates looking to support customers in the healthcare sector while managing a balanced work-life schedule. You will play a critical role in addressing customer inquiries, resolving issues, and ensuring a positive experience for patients and their families.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat, ensuring a high level of professionalism and empathy.
• Address and resolve concerns related to healthcare services, appointments, billing, or insurance.
• Maintain accurate records of customer interactions and updates in the database.
• Collaborate with internal departments to provide timely resolutions to customer issues.
• Educate customers on available healthcare resources, policies, and procedures.
• Actively follow up on unresolved queries to ensure customer satisfaction.
• Adhere to confidentiality and compliance standards in handling sensitive patient information.

Required Skills and Qualifications

• Exceptional verbal and written communication skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• High level of empathy and patience, particularly when dealing with sensitive issues.
• Ability to manage multiple tasks and prioritize workload effectively.
• Proficiency in using CRM tools and office software (e.g., MS Office, Google Workspace).

Experience

• Previous experience in customer service or healthcare-related roles is preferred but not mandatory.
• Freshers with excellent communication skills and a willingness to learn are encouraged to apply.

Working Hours

• Flexible part-time schedule, with the option to choose morning, afternoon, or evening shifts.
• Must commit to a minimum of 20 hours per week.

Knowledge, Skills, and Abilities

• Knowledge of healthcare systems, basic medical terminology, or insurance processes (a plus but not required).
• Ability to remain calm under pressure and handle challenging conversations with professionalism.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new systems and procedures.

Benefits

• Competitive hourly pay.
• Flexible scheduling to accommodate personal and professional commitments.
• Opportunities for growth and skill development.
• Access to company-sponsored training programs in customer service and healthcare systems.
• A supportive and inclusive work environment.

Why Join Us?

At Fresher Jobs Hub, we value our employees as the backbone of our success. By joining our team, you will have the opportunity to make a meaningful difference in the lives of healthcare customers while enjoying a flexible work schedule. We are committed to fostering a culture of learning, innovation, and collaboration to help you thrive in your role.

How to Apply

If you are passionate about delivering outstanding customer service and want to work in a flexible part-time role, we would love to hear from you. Submit your application with your updated resume and a brief cover letter outlining your suitability for the position.