Job Summary

Fresher Jobs Hub is seeking a proactive and customer-focused IT & Software Customer Service Representative to join our team in a work-from-home capacity. In this role, you will provide exceptional support to clients, troubleshoot IT and software-related concerns, and deliver timely solutions, ensuring customer satisfaction. This is an excellent opportunity to grow your career in a dynamic and technology-driven environment.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to IT and software products or services.
• Diagnose and troubleshoot technical issues, providing accurate and efficient solutions.
• Handle customer queries via multiple channels, including email, chat, and phone.
• Document all customer interactions and technical issues in the companys CRM system.
• Escalate unresolved issues to the appropriate teams and follow up to ensure resolution.
• Assist in onboarding new users with system setup, configurations, and training.
• Maintain up-to-date knowledge of company products, services, and technical systems.
• Deliver a high standard of customer service by addressing complaints, feedback, or escalations with professionalism.

Required Skills and Qualifications

• Bachelors degree in IT, Computer Science, or related field (or equivalent experience).
• Strong understanding of IT systems, software tools, and customer support practices.
• Proficient in troubleshooting basic software, hardware, and connectivity issues.
• Excellent communication skills, both written and verbal.
• Ability to multitask and manage multiple customer interactions effectively.
• Experience with customer relationship management (CRM) software is a plus.
• High level of patience, empathy, and problem-solving skills.
• Strong organizational and time management abilities.

Experience

• 1-3 years of experience in IT/technical support, customer service, or a related role.
• Freshers with a strong technical background and excellent communication skills are encouraged to apply.

Working Hours

• Flexible working schedule with shifts available between 8:00 AM and 8:00 PM (based on customer needs).
• Option to work weekends or extended hours depending on workload and business requirements.

Knowledge, Skills, and Abilities

• Familiarity with software applications and tools used in customer support, such as ticketing systems and virtual communication platforms.
• Basic knowledge of networking, operating systems, and software troubleshooting.
• Ability to work independently with minimal supervision while maintaining productivity.
• Demonstrated ability to adapt to new technologies and processes quickly.
• Strong customer service orientation and commitment to excellence.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home flexibility for a healthy work-life balance.
• Training and development programs to enhance your technical and soft skills.
• Access to modern tools and resources to support your success.
• Paid time off, including vacation days and sick leave.
• Opportunities for career growth within a dynamic and expanding organization.

Why Join Fresher Jobs Hub?

• Be a part of a forward-thinking company focused on empowering its employees.
• Work in a collaborative and supportive virtual environment.
• Access opportunities for growth and development in the fast-paced IT and software industry.
• Join a team that values innovation, customer satisfaction, and continuous improvement.

How to Apply

If you are passionate about IT, customer service, and making a difference, we want to hear from you! Submit your resume and a brief cover letter detailing your interest and relevant experience to us. Please include IT & Software Customer Service Rep – Work-from-Home in the subject line.

We look forward to reviewing your application and welcoming you to our team!