Job Summary

We are seeking enthusiastic and customer-focused individuals to join our team as Retail Customer Support Associates. This role requires a passion for delivering excellent customer service and the ability to assist customers in a fast-paced retail environment. Whether you are a fresher or looking to build your career in retail, this position offers a fantastic opportunity to develop your skills and grow within a supportive team.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Respond to customer inquiries regarding products, services, and policies.
• Maintain a clean, organized, and visually appealing retail environment.
• Process customer transactions, including purchases, returns, and exchanges efficiently.
• Resolve customer complaints and issues promptly and effectively.
• Ensure accurate product information and pricing on shelves and displays.
• Collaborate with team members to meet store goals and enhance customer satisfaction.
• Participate in training sessions to stay updated on product knowledge and company policies.

Required Skills and Qualifications

• Excellent communication and interpersonal skills.
• Customer-centric mindset with a positive attitude.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong problem-solving and conflict resolution abilities.
• Basic computer skills for operating point-of-sale (POS) systems.
• Flexibility to work morning or evening shifts, weekends, and holidays as needed.

Experience

• Previous experience in customer service or retail is an advantage but not required.
• Freshers are welcome to apply.

Working Hours

• Morning Shift: 7:00 AM to 3:00 PM
• Evening Shift: 3:00 PM to 11:00 PM
• Flexible working hours may be arranged based on availability and store needs.

Knowledge, Skills, and Abilities

• Familiarity with retail operations and customer service best practices.
• Ability to adapt to changing situations and prioritize tasks.
• High level of professionalism and dependability.
• Attention to detail and accuracy in handling cash and transactions.

Benefits

• Competitive hourly wage with performance-based incentives.
• Training and development programs to support career growth.
• Flexible shift options to accommodate your schedule.
• Employee discounts on products and services.
• A supportive and inclusive work environment.
• Opportunities for career advancement within the company.

Why Join Us

At Fresher Jobs Hub, we believe in nurturing talent and providing opportunities for personal and professional growth. Joining our team means becoming part of a dynamic and customer-focused organization where your contributions are valued. We prioritize a positive workplace culture that encourages teamwork, respect, and innovation.

How to Apply

Interested candidates can apply by sending their updated resume and a cover letter to us. Please include Retail Customer Support Associate – [Morning/Evening Shift] in the subject line of your email.

Alternatively, you can apply directly through our website.

We look forward to welcoming you to our team!