Job Summary

Fresher Jobs Hub is seeking dynamic and customer-oriented individuals to join our team as Online Chat & Email Support Executives. This part-time role is ideal for candidates who are passionate about delivering exceptional customer service through effective communication channels. As a support executive, you will be responsible for handling customer inquiries and resolving issues via chat and email platforms, ensuring an outstanding experience for our clients.

Key Responsibilities

• Respond promptly to customer inquiries through live chat and email platforms.
• Provide accurate and detailed information to customers about products, services, and policies.
• Troubleshoot and resolve customer concerns with efficiency and empathy.
• Maintain records of customer interactions, inquiries, and issues using the companys CRM tools.
• Collaborate with other teams to address and resolve escalated customer issues.
• Identify common customer challenges and provide feedback to the team for continuous improvement.
• Adhere to established guidelines and maintain high-quality standards in communication.

Required Skills and Qualifications

• Strong written communication skills with excellent grammar and attention to detail.
• Ability to multitask effectively while managing multiple customer inquiries simultaneously.
• Proficiency in typing with speed and accuracy.
• Basic knowledge of computer applications and online tools (e.g., MS Office, email platforms, CRM software).
• Strong problem-solving skills with a customer-first mindset.
• Positive attitude and ability to work in a team-oriented environment.

Experience

• No prior experience is required; freshers are welcome to apply.
• Previous experience in customer support or a similar role is a plus.

Working Hours

• Flexible part-time shifts with a minimum commitment of 4-5 hours per day.
• Available to work during evenings or weekends based on customer demand.

Knowledge, Skills, and Abilities

• Knowledge of customer support best practices.
• Ability to handle challenging customers and situations with professionalism.
• High level of emotional intelligence and patience.
• Strong organizational and time management skills.

Benefits

• Competitive hourly pay with performance-based incentives.
• Flexible working schedule to suit personal commitments.
• Opportunity to work from the comfort of your home.
• On-the-job training and support provided.
• Career growth opportunities within the company.

Why Join Us?

Fresher Jobs Hub is dedicated to providing employees with a supportive and inclusive work environment. We believe in empowering our team with opportunities to learn, grow, and achieve their career goals. As part of our team, you will contribute to creating exceptional experiences for customers while enjoying the flexibility of working from home.

How to Apply

Interested candidates are encouraged to submit their updated resumes along with a brief cover letter highlighting their skills and availability. Applications can be sent to us with the subject line Application for Online Chat & Email Support Executive – Part-Time Role.

Apply now and start your journey with Fresher Jobs Hub!