Job Summary

Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our team as Part-Time Customer Support Executives. In this role, you will be responsible for providing exceptional support to customers, resolving their queries, and ensuring a smooth customer experience. This is an excellent opportunity for those looking to start their career or work flexible hours.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
• Resolve customer complaints by identifying the issue, providing appropriate solutions, and ensuring follow-up.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with other departments to ensure customer issues are addressed efficiently.
• Provide product or service information to customers and guide them on how to use company offerings.
• Handle high volumes of customer interactions while maintaining quality service.
• Identify areas for improvement in customer service processes and suggest enhancements.

Required Skills and Qualifications

• Excellent communication skills in English (written and verbal).
• Basic computer proficiency, including familiarity with MS Office and CRM tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and conflict-resolution skills.
• Empathetic and customer-oriented mindset.
• Ability to work independently and as part of a team.

Experience

• Prior experience in customer support or a similar role is a plus but not mandatory.
• Freshers are welcome to apply.

Working Hours

• Flexible part-time shifts, ranging from 4 to 6 hours per day.
• Morning, evening, and weekend shifts are available.

Knowledge, Skills, and Abilities

• Knowledge of basic customer service principles.
• Familiarity with CRM platforms is an advantage but not required.
• Strong interpersonal and active listening skills.
• Ability to adapt to a fast-paced work environment.

Benefits

• Competitive part-time compensation.
• Flexible work schedule to accommodate personal or academic commitments.
• Training and skill development opportunities.
• A supportive and friendly work environment.
• Opportunity for growth and transition into a full-time role.

Why Join Us?

At Fresher Jobs Hub, we believe in fostering talent and helping individuals kickstart their careers. Joining our team means becoming part of a dynamic and customer-focused company that values diversity, growth, and collaboration.

How to Apply

If you are passionate about customer service and looking for a flexible part-time opportunity, we would love to hear from you!

To apply, send your resume and a brief cover letter to us with the subject line Part-Time Customer Support Executive Application.