Job Summary

Fresher Jobs Hub is looking for enthusiastic and customer-focused Multilingual Customer Support Executives to join our team. This part-time remote role is perfect for individuals with exceptional communication skills in multiple languages who are passionate about delivering an outstanding customer experience. You will assist our diverse client base, resolving inquiries and ensuring customer satisfaction while representing our company in a professional and empathetic manner.

Key Responsibilities

• Provide exceptional customer support via phone, email, and live chat to a multilingual client base.
• Resolve customer inquiries, complaints, and issues promptly and effectively.
• Assist with troubleshooting and resolving technical issues when necessary.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to escalate and resolve complex issues.
• Stay up to date with product knowledge and company policies to provide accurate information.
• Ensure a positive customer experience while meeting service quality standards and KPIs.

Required Skills and Qualifications

• Proficiency in English and at least one additional language (e.g., Spanish, French, German, Mandarin, etc.).
• Strong written and verbal communication skills in all supported languages.
• Excellent interpersonal skills and a customer-focused mindset.
• Ability to multitask, prioritize, and manage time effectively.
• Basic technical proficiency, including familiarity with CRM tools, email platforms, and online communication software.
• A calm and professional demeanor when handling difficult situations.
• High attention to detail and strong problem-solving skills.

Experience

• Previous experience in a customer service or support role is preferred but not required.
• Freshers with strong multilingual capabilities and a willingness to learn are welcome to apply.

Working Hours

• Flexible part-time schedule (10–25 hours per week).
• Shifts may include evenings, weekends, and holidays to accommodate global customer needs.

Knowledge, Skills, and Abilities

• Ability to work independently in a remote environment.
• Cultural awareness and sensitivity when dealing with international customers.
• Strong organizational skills and the ability to adapt quickly to changes.
• A growth mindset and willingness to receive feedback for improvement.

Benefits

• Competitive hourly pay with performance-based incentives.
• Flexible work schedule to accommodate your lifestyle.
• Opportunities for professional growth and language skill development.
• Remote work setup with all necessary tools and training provided.
• A supportive and inclusive work culture.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we are dedicated to helping fresh talent grow in a dynamic and supportive environment. We value diversity and prioritize employee well-being, providing flexibility and opportunities to thrive in a global, multilingual setting. Join our team and make a meaningful impact on customers from around the world!

How to Apply

To apply for the Multilingual Customer Support Executive role, please submit your resume and a brief cover letter highlighting your language skills and customer service experience to us. Shortlisted candidates will be contacted for an initial interview.

We look forward to having you as part of our team!