Job Summary

Fresher Jobs Hub is seeking dedicated and enthusiastic Call Center Support Executives to join our team. As the first point of contact for our customers, you will play a pivotal role in delivering exceptional customer service and resolving inquiries efficiently. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are eager to enhance their communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Resolve customer inquiries, complaints, and issues promptly, ensuring high satisfaction levels.
• Provide accurate information about products, services, and company policies.
• Document customer interactions and update records in the CRM system.
• Collaborate with team members to address complex issues and escalate cases when necessary.
• Meet or exceed daily, weekly, and monthly performance targets, including call quality and resolution rates.
• Stay updated on company offerings and industry trends to deliver informed support.

Required Skills and Qualifications

• Education: High school diploma or equivalent (required); a bachelors degree is a plus.
• Strong verbal and written communication skills in English.
• Proficiency in using computer systems, including CRM software and basic office applications.
• Excellent active listening skills and a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Previous experience in a call center or customer support role (preferred but not mandatory).

Experience

• No prior experience is required; freshers are welcome.
• Candidates with 6 months to 1 year of call center experience will have an added advantage.

Working Hours

• Flexible shift options: Morning and Evening schedules are available.
• Morning Shift: 8:00 AM to 4:00 PM
• Evening Shift: 4:00 PM to 12:00 AM
• 5-day workweek, with rotational weekends off.

Knowledge, Skills, and Abilities

• Ability to handle high-pressure situations with a calm demeanor.
• Adaptability to diverse customer needs and communication styles.
• Team-oriented mindset with a willingness to collaborate.
• Punctuality and reliability in adhering to schedules.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive training program to enhance skills and knowledge.
• Opportunity for growth and promotion within the company.
• Health insurance and paid leave benefits.
• A friendly and supportive work environment.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we believe in nurturing talent and fostering a culture of growth. Our team is dedicated to delivering outstanding customer service while ensuring our employees feel valued and empowered. Joining us means becoming a part of a vibrant, collaborative, and rewarding workplace.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Call Center Support Executive. Shortlisted candidates will be contacted for an interview.