Job Summary

Fresher Jobs Hub is seeking a dedicated and customer-focused Technical Support Executive to join our growing team in a part-time, work-from-home capacity. The ideal candidate will provide efficient, accurate, and friendly technical assistance to our customers, ensuring a seamless experience. This is a great opportunity for individuals looking for flexible work hours while contributing to a dynamic and fast-paced environment.

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues, guiding users through solutions step-by-step.
• Escalate unresolved issues to the appropriate departments when necessary.
• Document and maintain accurate records of customer interactions and technical resolutions.
• Follow up with customers to ensure their technical issues are fully resolved.
• Provide feedback to the product team about recurring issues to improve product performance.
• Deliver exceptional customer service by maintaining a friendly and professional attitude.

Required Skills and Qualifications

• Proven ability to diagnose and resolve basic technical issues.
• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to multitask and prioritize tasks effectively in a remote work environment.
• Proficiency in using common tools such as Microsoft Office, helpdesk software, and remote desktop tools.

Experience

• Previous experience in technical support, customer service, or a related field is preferred.
• Freshers with a strong technical aptitude and eagerness to learn are welcome to apply.
• Familiarity with troubleshooting software, hardware, and networking issues is an advantage.

Working Hours

• Part-time, flexible hours (20–25 hours per week).
• Schedules can be customized to suit your availability, including evenings and weekends if required.

Knowledge, Skills, and Abilities

• Strong attention to detail and ability to maintain high accuracy in all tasks.
• Good understanding of basic IT concepts and a willingness to learn new tools and technologies.
• Ability to work independently while being a collaborative team player.
• Demonstrated patience and empathy while handling customer concerns.

Benefits

• Competitive hourly pay.
• Flexible working hours tailored to your schedule.
• Work-from-home setup with no commute required.
• Opportunities for training and career growth within the company.
• Gain valuable technical support experience with a reputable organization.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we believe in creating opportunities for individuals who want to grow their careers while maintaining flexibility in their work. As a Technical Support Executive, you will be part of a supportive and innovative team that values your contributions. We pride ourselves on fostering an environment of growth, learning, and mutual respect.

How to Apply

If you are excited to take on this opportunity, send your updated resume and a brief cover letter to us with the subject line Application for Technical Support Executive – Part-Time.

We look forward to welcoming you to the team!