Job Summary

Apple Inc. is seeking a skilled and customer-focused Mac OS X Desktop Support Engineer to join our dynamic team. In this role, you will provide exceptional support to ensure the smooth operation of macOS desktops, peripherals, and applications across our enterprise. You will be responsible for troubleshooting, problem resolution, and optimizing performance, ensuring end-users have the best possible experience.

If you are passionate about Apple products, enjoy problem-solving, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Provide comprehensive support for macOS desktops, software, and related peripherals.
• Troubleshoot hardware and software issues, ensuring prompt resolution to minimize downtime.
• Configure, deploy, and maintain macOS devices, ensuring optimal performance and security.
• Manage and resolve macOS-related incidents using a ticketing system, adhering to SLAs.
• Collaborate with IT teams to integrate macOS devices into enterprise systems, including Active Directory and cloud services.
• Perform regular system updates, backups, and maintenance to ensure compliance with company policies.
• Train and assist end-users on macOS functionality and best practices.
• Document support procedures, solutions, and system configurations for knowledge-sharing purposes.
• Stay updated with macOS developments and recommend improvements to existing systems.

Required Skills and Qualifications

• Strong expertise in macOS troubleshooting, configuration, and deployment.
• In-depth knowledge of macOS system architecture, file systems, and command-line tools.
• Familiarity with enterprise IT environments, including Active Directory, Jamf, or other MDM solutions.
• Experience with networking concepts, such as TCP/IP, DNS, and VPN configurations.
• Excellent communication and interpersonal skills, with a customer-service mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.

Experience

• A minimum of 3-5 years of experience in macOS desktop support or a similar role.
• Experience in enterprise IT support or managing macOS systems in a corporate environment.

Working Hours

• Monday to Friday, 9:00 AM to 5:30 PM (flexibility required for urgent support needs).
• Hybrid work model (remote and on-site as needed).

Knowledge, Skills, and Abilities

• Advanced understanding of macOS and Apple hardware troubleshooting.
• Strong problem-solving abilities with a focus on root cause analysis.
• Familiarity with scripting languages (e.g., Bash, Python) for automation.
• Knowledge of IT service management tools (e.g., ServiceNow, Jira).
• Proactive attitude with a drive to stay informed about new Apple technologies.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Employee discounts on Apple products and services.
• Professional development opportunities, including certifications and training.
• Paid time off, including vacation days, sick leave, and holidays.

Why Join Apple Inc.?

At Apple, we are dedicated to innovation and excellence. As a member of our team, you will work in a collaborative environment where your ideas will help shape the future. Joining Apple means being part of a culture that values creativity, diversity, and continuous growth.

How to Apply

To apply for the position of Mac OS X Desktop Support Engineer, submit your resume and a cover letter detailing your experience and passion for Apple technology. Visit our careers page at Apple Careers or send your application directly to us with the subject line Mac OS X Desktop Support Engineer Application.

Apple is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace.