Job Summary

Apple Inc. is seeking a dedicated and skilled Mac OS X & Apple Device Administrator to manage, maintain, and support Apple ecosystems for our diverse range of users. This role is crucial to ensuring seamless operations across Apple devices, software, and services. The ideal candidate will thrive in a hybrid work environment, combining both remote and on-site responsibilities to deliver optimal user experience, troubleshoot technical issues, and implement innovative solutions.

Key Responsibilities

• Configure, deploy, and manage Apple devices (MacBooks, iPhones, iPads, etc.) across the organization.
• Administer and maintain macOS environments, including software installations, updates, and patches.
• Manage Apple-specific tools, such as Jamf Pro, Apple School/Business Manager, and MDM (Mobile Device Management) systems.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Ensure security compliance, including encryption, system updates, and backup solutions for all Apple devices.
• Collaborate with IT teams to integrate Apple ecosystems with cross-platform environments and infrastructure.
• Create and maintain documentation for workflows, procedures, and user guides.
• Provide technical support to end-users via remote or on-site assistance.
• Conduct training sessions to enhance team members understanding of Apple products and systems.

Required Skills and Qualifications

• Proficient in macOS and iOS operating systems, with in-depth knowledge of Apple devices and ecosystems.
• Strong expertise in managing Jamf Pro or similar Apple Device Management solutions.
• Familiarity with scripting languages like Bash, Python, or AppleScript for automation purposes.
• Comprehensive understanding of networking protocols, device security, and system integration.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues.
• Effective communication and interpersonal skills for working with diverse teams and clients.

Experience

• A bachelors degree in Computer Science, Information Technology, or a related field (preferred).
• 3+ years of experience in Apple system administration, IT support, or a related role.
• Proven experience with Apple Business/School Manager and integration with MDM systems.

Working Hours

• Full-time position with flexible hours to support remote work and on-site responsibilities as needed.
• Availability for occasional after-hours or weekend support for critical tasks or emergencies.

Knowledge, Skills, and Abilities

• Strong organizational and time-management skills.
• Ability to work both independently and collaboratively within a team.
• Innovative mindset with a passion for technology and continuous learning.
• Familiarity with cross-platform environments (e.g., Windows, Linux) is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday schedule.
• Employee discounts on Apple products and services.
• Professional development opportunities and access to exclusive Apple training programs.
• A collaborative and inclusive workplace culture.

Why Join Apple Inc.?

At Apple, innovation is in our DNA. We create cutting-edge technology that changes the world, and we are looking for passionate individuals to be part of that journey. Joining Apple means becoming part of a team that values creativity, collaboration, and excellence. If you are excited about working with Apple technology and contributing to groundbreaking projects, this role is perfect for you.

How to Apply

Interested candidates are invited to submit their application through the Apple Careers portal. Please include:

1. A detailed resume highlighting your relevant experience.
2. A cover letter expressing your passion for Apple technology and your suitability for the role.
3. References or certifications (optional but recommended).

Join us and shape the future of Apple technology with your expertise!