Job Summary

Apple Inc. is seeking a highly skilled and experienced Systems Engineer to join our dynamic team as a Support & Troubleshooting Expert. In this role, you will be responsible for maintaining the seamless operation of Apple systems, diagnosing and resolving technical issues, and providing expert support to enhance the performance and reliability of Apple products and services. This is a great opportunity for a tech-savvy professional to make a meaningful impact in a fast-paced, innovative environment.

Key Responsibilities

• Provide advanced technical support and troubleshooting for Apple systems, including macOS, iOS devices, servers, and enterprise solutions.
• Diagnose, analyze, and resolve complex technical issues related to hardware, software, and network configurations.
• Collaborate with cross-functional teams to implement system upgrades, patches, and security protocols.
• Manage and optimize system performance, ensuring maximum uptime and reliability.
• Develop and document technical solutions, best practices, and support procedures for internal and external stakeholders.
• Conduct regular system audits and identify potential risks, proposing solutions to mitigate them.
• Provide training and guidance to end-users and junior engineers to enhance technical understanding.
• Stay updated on Apple technologies and products, incorporating new knowledge into day-to-day operations.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
• Strong expertise in macOS, iOS, and Apple hardware, with a deep understanding of their ecosystems.
• Proficiency in troubleshooting and resolving technical issues in enterprise environments.
• Solid knowledge of network protocols, configurations, and security principles.
• Experience with scripting and automation tools (e.g., Bash, Python) for task automation.
• Exceptional problem-solving skills with a proactive and analytical mindset.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Certification in Apple technologies (e.g., ACSP, ACTC) is a plus.

Experience

• Minimum of 5 years of experience in systems engineering, IT support, or related roles.
• Demonstrated experience managing Apple environments in a corporate or enterprise setting.
• Hands-on experience with enterprise deployment and management tools (e.g., Jamf Pro, Apple Configurator).

Working Hours

• Standard working hours are 9:00 AM – 5:00 PM (Monday to Friday), with occasional on-call support as required.
• Flexible working options may be available depending on project requirements.

Knowledge, Skills, and Abilities

• Deep understanding of Apple product ecosystems and enterprise-level IT infrastructure.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Passion for technology and a commitment to delivering exceptional customer experiences.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company match.
• Employee discounts on Apple products and services.
• Opportunities for career growth and professional development.
• Access to state-of-the-art technology and tools in a collaborative environment.

Why Join Apple Inc.?

At Apple, we are committed to innovation, excellence, and creating products that make a difference in the world. Joining our team means becoming part of a culture that values creativity, collaboration, and diversity. You will have the opportunity to work with cutting-edge technology, solve complex challenges, and contribute to the success of a global leader in the tech industry.

How to Apply

If you are passionate about technology and meet the qualifications outlined above, we encourage you to apply. Submit your updated resume and a cover letter detailing your experience and why you are a great fit for this role to us.

Apple Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.