Job Summary

Apple Inc. is seeking a highly skilled and dedicated Mac OS X Network Support Engineer to join our team of technology experts. In this role, you will specialize in providing advanced network and systems support for Apple technologies, ensuring seamless operation and optimization of Mac OS X systems within enterprise and consumer environments. The ideal candidate is an expert in troubleshooting, configuring, and maintaining Mac OS X systems and networks, driven by a passion for delivering world-class service and innovative solutions.

Key Responsibilities

• Design, implement, and support network solutions for Mac OS X systems to ensure efficient connectivity.
• Troubleshoot and resolve complex hardware, software, and network issues related to Apple devices.
• Perform system upgrades, software updates, and security patches while maintaining minimal disruption.
• Collaborate with IT teams to integrate Mac OS X systems with enterprise-level infrastructure.
• Monitor system performance, network traffic, and troubleshoot latency or performance issues.
• Provide expert advice and training to internal and external stakeholders on Apple systems and software.
• Document technical issues, solutions, and best practices to ensure knowledge sharing within the team.
• Ensure compliance with organizational and industry standards for security and data protection.

Required Skills and Qualifications

• Proficiency in Mac OS X system architecture, command-line tools, and network protocols.
• Expertise in TCP/IP, DNS, DHCP, VPNs, and wireless network configurations for Apple devices.
• Strong understanding of Active Directory integration with Mac OS X systems.
• Familiarity with troubleshooting tools such as Wireshark, Console, and Activity Monitor.
• Experience with Apple MDM solutions (e.g., Jamf Pro, Apple Configurator).
• Ability to identify and solve issues quickly and effectively in high-pressure environments.
• Exceptional communication skills, with the ability to explain technical concepts to non-technical users.
• Relevant certifications such as Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) are preferred.

Experience

• A minimum of 3–5 years of experience in Mac OS X network and system support roles.
• Proven track record of working in enterprise environments and managing Apple systems infrastructure.

Working Hours

• Full-time position with flexible hours, requiring availability for on-call support during critical periods.

Knowledge, Skills, and Abilities

• Deep knowledge of Apple ecosystem products, services, and their integration capabilities.
• Advanced analytical and problem-solving abilities to identify root causes of issues.
• Self-motivated and capable of working both independently and collaboratively in a team environment.
• Adaptability to evolving technologies and processes, with a growth mindset.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and parental leave policies.
• Access to Apple products, employee discounts, and training opportunities.
• Opportunities for career growth and advancement within a globally recognized brand.

Why Join Apple Inc.?

At Apple, innovation is at the heart of everything we do. By joining our team, you will have the chance to work with cutting-edge technology, solve meaningful problems, and be part of a global community that values creativity, collaboration, and personal growth. Our culture emphasizes diversity, inclusion, and respect, ensuring that you can thrive both personally and professionally.

How to Apply

Interested candidates are encouraged to apply online at Apples official careers portal. Please submit your updated resume, a cover letter detailing your experience and qualifications, and references. Early applications are highly recommended.