Job Summary

Southwest Airlines is seeking detail-oriented and customer-focused individuals to join our team as Remote Ticketing & Data Processing Specialists. This role is integral to ensuring a seamless booking experience for our passengers by handling reservations, processing ticketing transactions, and maintaining accurate data records. You will work closely with our customer service and operations teams to deliver a hassle-free travel experience while upholding Southwests renowned commitment to hospitality and efficiency.

Key Responsibilities

• Process ticket reservations, modifications, cancellations, and refunds through Southwests booking system.

• Verify passenger information and ensure accurate data entry for all transactions.

• Assist customers with inquiries related to flights, ticketing policies, and fare rules.

• Coordinate with internal departments to resolve booking issues and maintain customer satisfaction.

• Ensure compliance with airline policies, industry regulations, and data security standards.

• Analyze and process travel data for reporting and operational improvements.

• Support digital ticketing and e-document distribution.

• Provide assistance with loyalty program inquiries and upgrades.

• Maintain high-quality service standards in a remote work environment.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree preferred).

• Previous experience in airline reservations, ticketing, or data entry is a plus.

• Strong attention to detail and accuracy in data processing.

• Excellent communication and customer service skills.

• Ability to handle confidential customer information securely.

• Proficiency in Microsoft Office Suite and reservation systems (GDS experience preferred).

• Strong problem-solving skills and ability to work independently.

• Flexibility to work various shifts, including weekends and holidays.

Experience

• 1+ years of experience in ticketing, reservations, or data processing (preferred but not required).

• Experience working in a remote customer service or administrative role is advantageous.

Working Hours

• Flexible scheduling with options for full-time or part-time hours.

• Shifts may include evenings, weekends, and holidays based on airline operational needs.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking abilities.

• Knowledge of airline ticketing policies and procedures is a plus.

• Ability to adapt to new technologies and software.

• Strong analytical skills for data verification and processing.

• Ability to work in a fast-paced and high-pressure environment.

Benefits

• Competitive salary with performance-based incentives.

• Travel benefits, including free and discounted flights.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off, holidays, and sick leave.

• Remote work flexibility with necessary equipment provided.

• Employee assistance programs and wellness initiatives.

Why Join Southwest Airlines?

At Southwest Airlines, we take pride in our People First culture. We are committed to providing an exceptional work environment that values respect, teamwork, and customer service excellence. As a member of our team, you will have opportunities for career growth, access to amazing travel perks, and a chance to work with one of the most trusted airline brands in the industry. Join us and be part of the journey that brings people together!

How to Apply

Interested candidates can apply online by visiting the Southwest Airlines Careers Page. Submit your application along with a resume and a cover letter highlighting your relevant experience. Applications are reviewed on a rolling basis, so apply early to secure your spot!

Southwest Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees.