Job Summary:

Southwest Airlines is seeking customer-focused and detail-oriented individuals to join our team as Ticketing & Reservations Agents – Work from Home. In this role, you will assist customers with booking flights, modifying reservations, and answering inquiries about our services. You will play a crucial part in ensuring a seamless and enjoyable travel experience for our valued passengers. This is a remote position, offering the flexibility to work from home while being part of an industry-leading airline known for exceptional customer service and a strong company culture.

Key Responsibilities:

• Handle inbound customer calls to assist with flight reservations, changes, and cancellations.

• Provide accurate fare quotes and travel information to customers.

• Process ticketing and reissuing requests in compliance with airline policies.

• Address customer inquiries regarding baggage policies, flight schedules, and travel requirements.

• Ensure exceptional customer service by resolving issues promptly and professionally.

• Collaborate with internal departments to resolve escalated concerns.

• Utilize airline reservation systems and customer service tools efficiently.

• Maintain confidentiality and adhere to data security guidelines.

• Meet performance metrics, including call handling time, customer satisfaction, and quality assurance.

Required Skills and Qualifications:

• High school diploma or equivalent; associates or bachelors degree preferred.

• Prior experience in customer service, call center, or travel industry is a plus.

• Strong verbal and written communication skills.

• Proficiency in computer applications and the ability to learn airline-specific software.

• Ability to multitask and work efficiently in a fast-paced environment.

• Strong problem-solving skills and a customer-centric mindset.

• Ability to work independently and remain productive in a remote setting.

• Availability to work flexible shifts, including evenings, weekends, and holidays.

Experience:

• Minimum of 1 year of experience in a customer service or reservations role preferred.

• Experience in an airline, hospitality, or travel industry is advantageous.

• Previous remote work experience is a plus but not required.

Working Hours:

• Full-time and part-time positions available.

• Shifts vary and may include evenings, weekends, and holidays based on operational needs.

• Flexible scheduling opportunities based on business demands.

Knowledge, Skills, and Abilities:

• Excellent interpersonal and customer service skills.

• Ability to handle challenging customer situations with professionalism and patience.

• Strong organizational and time management skills.

• Familiarity with airline reservation systems (preferred but not required; training provided).

• Ability to work collaboratively in a virtual team environment.

Benefits:

• Competitive hourly pay with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off, including vacation and sick leave.

• Employee flight benefits for domestic and international travel.

• Career advancement opportunities within Southwest Airlines.

• Paid training and ongoing professional development.

Why Join Southwest Airlines?

At Southwest Airlines, we believe in putting our people first. We offer a supportive work environment, excellent career growth opportunities, and a chance to be part of a company that values customer service, innovation, and teamwork. Working with us means becoming part of a culture that encourages personal and professional growth, while also providing the flexibility to work from home.

How to Apply:

Interested candidates should apply online through the Southwest Airlines careers portal. Submit your updated resume and a cover letter highlighting your customer service experience and passion for the airline industry.

Southwest Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.