Job Summary

IT Sight Technologies is seeking enthusiastic and customer-oriented Call Center Executives to join our night shift team in Delhi. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with queries, and ensuring excellent customer service. This is an excellent opportunity for individuals looking for part-time or full-time job opportunities in Indias growing call center industry.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information and resolve customer inquiries efficiently.
• Maintain customer records and update databases with relevant information.
• Follow communication scripts and guidelines to ensure quality service.
• Escalate complex queries to the appropriate department.
• Meet daily, weekly, and monthly call handling targets.
• Work collaboratively with team members to achieve company goals.
• Adhere to company policies and procedures regarding data security and compliance.

Required Skills and Qualifications

• Minimum qualification: 10+2 (Higher Secondary) or equivalent.
• Proficiency in English and Hindi (additional languages are a plus).
• Strong communication and interpersonal skills.
• Basic computer knowledge and typing skills.
• Ability to handle stressful situations and maintain professionalism.
• Prior call center experience is preferred but not mandatory.
• Willingness to work night shifts and weekends as required.

Experience

• 0-2 years of experience in customer service or a call center environment.
• Freshers with strong communication skills are encouraged to apply.

Working Hours

• Night shift: 8:00 PM – 5:00 AM (IST)
• 5–6 working days per week (rotational shifts may apply).
• Flexible part-time shifts available.

Knowledge, Skills, and Abilities

• Ability to multi-task and manage time effectively.
• Strong listening and problem-solving skills.
• Customer-focused mindset with a positive attitude.
• Quick learner with the ability to adapt to new processes and technology.
• Attention to detail and ability to follow company protocols.

Benefits

• Competitive salary with performance-based incentives.
• Night shift allowances and transportation facilities.
• Career growth opportunities within the organization.
• Training and development programs to enhance skills.
• A friendly and supportive work environment.

Why Join IT Sight Technologies?

• Gain valuable experience in a fast-paced call center environment.
• Opportunities to develop communication and customer service skills.
• A dynamic and energetic workplace culture.
• Flexible work hours for students and part-time job seekers.
• Performance-based rewards and career advancement opportunities.

How to Apply

Interested candidates can apply by:

• Sending their updated resume to us
• Calling our HR department
• Visiting our office for a walk-in interview

Start your career in customer service with IT Sight Technologies today!