Job Summary

IT Sight Technologies is seeking highly motivated and customer-focused individuals to join our remote Customer Support team. As a Customer Support Associate, you will be the first point of contact for our clients, providing prompt and professional assistance via chat, email, and phone. This role is ideal for freshers looking to start their career in a dynamic and supportive environment while working from the comfort of their home.

Key Responsibilities

• Respond to customer queries via email, chat, and phone in a timely and professional manner.
• Assist customers with troubleshooting, product inquiries, and service-related issues.
• Maintain accurate records of customer interactions and resolutions in the company database.
• Escalate complex issues to the appropriate department while ensuring customer satisfaction.
• Provide exceptional customer service by understanding customer needs and recommending solutions.
• Follow company policies and procedures to ensure a consistent and high-quality support experience.
• Collaborate with internal teams to improve overall customer experience.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving and multitasking abilities.
• Ability to handle customer queries with patience and professionalism.
• Basic technical skills and familiarity with computer applications.
• Strong attention to detail and accuracy.
• Ability to work independently with minimal supervision.

Experience

• No prior experience is required; freshers are welcome to apply.
• Any prior experience in customer service, call centers, or BPOs is a plus.

Working Hours

• Flexible work hours with shift-based scheduling.
• Availability to work on weekends or holidays, if required.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
• Ability to remain calm and composed under pressure.
• Willingness to learn and adapt to new processes and technologies.
• Self-motivated with a positive attitude towards work.

Benefits

• Permanent work-from-home opportunity.
• Competitive salary with performance-based incentives.
• Career growth opportunities within the company.
• Paid training and development programs.
• Health and wellness benefits.
• Work-life balance with a supportive team culture.

Why Join IT Sight Technologies?

• A people-centric company that values employees and their professional growth.
• A chance to build a rewarding career in customer support.
• Exposure to a fast-growing and dynamic industry.
• Work-from-home flexibility with a focus on work-life balance.
• Supportive team environment with ongoing learning opportunities.

How to Apply

Interested candidates can apply by submitting their updated resume to us with the subject line Application for Customer Support Associate – Work from Home.

Join IT Sight Technologies today and be part of a company that values innovation, customer satisfaction, and employee well-being!