Remote Night Shift Customer Service Representative

Job Overview

Location
Coimbatore, Tamil Nadu, India
Job Type
Full Time

Additional Details

Job ID
3760
Job Views
2

Job Description

Job Summary

IT Sight Technologies is seeking a dedicated and customer-focused Remote Night Shift Customer Service Representative to provide exceptional support to our clients. As a key member of our customer service team, you will handle inquiries, resolve issues, and ensure customer satisfaction through various communication channels, including phone, email, and live chat. This role is ideal for individuals who thrive in a fast-paced environment and have excellent problem-solving skills.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Provide accurate information about products, services, and company policies.
  • Troubleshoot customer issues and escalate complex cases when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Ensure high levels of customer satisfaction by addressing concerns efficiently.
  • Follow company guidelines and procedures to deliver professional service.
  • Collaborate with internal teams to resolve customer issues effectively.
  • Stay up to date with company products, promotions, and updates.
  • Work independently while meeting performance goals and deadlines.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask and handle multiple customer interactions simultaneously.
  • Proficiency in using customer support software, CRM systems, and Microsoft Office.
  • High level of attention to detail and accuracy.
  • Strong typing speed and computer literacy.
  • Ability to work independently with minimal supervision.

Experience

  • Minimum of 1-2 years of experience in customer service or a related field.
  • Experience in remote customer service roles is preferred.
  • Prior experience in technical support or IT-related services is a plus.

Working Hours

  • Night Shift (exact hours to be discussed during the hiring process).
  • Must be flexible to work weekends and holidays, if required.

Knowledge, Skills, and Abilities

  • Strong understanding of customer service principles and best practices.
  • Ability to remain calm under pressure and handle challenging situations.
  • Strong organizational and time-management skills.
  • Ability to adapt to new technologies and company systems quickly.
  • Self-motivated and proactive approach to work.

Benefits

  • Competitive salary package.
  • Fully remote work opportunity.
  • Health insurance and other benefits (as per company policy).
  • Paid time off, including sick leave and vacation.
  • Professional development and training opportunities.
  • Supportive and collaborative team environment.

Why Join IT Sight Technologies?

  • Work with a dynamic and innovative company in the IT services industry.
  • Enjoy the flexibility of a fully remote work environment.
  • Be part of a company that values growth, learning, and employee well-being.
  • Competitive compensation and long-term career growth opportunities.

How to Apply

If you are passionate about customer service and enjoy working remotely during night shifts, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this role.

 Apply now by sending your application to us.

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