Job Summary

OneTech Associates is seeking a highly skilled and motivated HR Service Delivery Associate Manager to lead and enhance our HR service operations. This role focuses on managing and optimizing HR processes, ensuring compliance, and delivering a seamless employee experience. The ideal candidate will oversee HR service teams, improve service efficiency, and implement best practices in HR operations.

Key Responsibilities

• Lead and manage the HR service delivery team, ensuring high-quality support for employees and managers.
• Oversee HR operational processes, including employee lifecycle management, payroll, benefits administration, and HRIS maintenance.
• Monitor and improve HR service metrics to enhance employee experience and efficiency.
• Ensure compliance with employment laws, policies, and company regulations.
• Collaborate with HR business partners, payroll, and IT teams to streamline HR services.
• Develop and implement process improvements for HR service delivery.
• Handle escalated employee inquiries and resolve complex HR service issues.
• Train and mentor HR service team members to enhance performance and productivity.
• Leverage HR technology and automation to improve operational efficiency.
• Maintain accurate HR records and generate reports for senior management.

Required Skills and Qualifications

• Bachelors degree in Human Resources, Business Administration, or a related field.
• Strong knowledge of HR policies, employment laws, and best practices.
• Proficiency in HR technology, HRIS systems, and service delivery platforms.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple HR functions and work under pressure.
• Strong analytical skills and attention to detail.
• Experience in process improvement and HR service optimization.
• Customer-oriented mindset with a focus on enhancing employee experience.

Experience

• 5+ years of experience in HR service delivery, HR operations, or a related field.
• At least 2 years of managerial or supervisory experience in HR services.
• Experience working in a shared services environment is a plus.

Working Hours

• Standard business hours, Monday to Friday.
• Flexibility may be required depending on business needs.

Knowledge, Skills, and Abilities

• Expertise in HR service delivery frameworks and process automation.
• Ability to manage change and drive continuous improvement.
• Strong stakeholder management and conflict resolution skills.
• Advanced proficiency in Microsoft Office and HR software.
• Knowledge of global HR compliance and regulatory requirements.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer contributions.
• Paid time off, holidays, and flexible work arrangements.
• Professional development and career growth opportunities.
• Employee wellness programs and work-life balance initiatives.

Why Join OneTech Associates?

At OneTech Associates, we prioritize innovation, efficiency, and employee satisfaction. Our HR team plays a crucial role in creating a positive workplace culture and streamlining HR operations. As an HR Service Delivery Associate Manager, you will have the opportunity to lead impactful HR projects, drive transformation, and shape the future of our HR services.

How to Apply

Interested candidates can apply by submitting their resume and cover letter to us. Ensure your application highlights your relevant experience and expertise in HR service delivery.