Job Summary:

At IT Sight Technologies, we are seeking a highly motivated and professional Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will be responsible for providing exceptional support to our customers via phone, email, and chat. This role requires strong communication skills, a passion for problem-solving, and the ability to provide outstanding service in a remote work environment. If you are looking to join a dynamic, innovative company with a commitment to customer satisfaction, we want to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate and detailed information about products and services to resolve customer issues.
• Maintain a positive relationship with customers, ensuring satisfaction through effective communication and problem-solving.
• Troubleshoot customer issues, offer appropriate solutions, and follow up to ensure complete resolution.
• Escalate complex issues to the appropriate departments when necessary.
• Keep detailed records of customer interactions, transactions, and feedback in the companys CRM system.
• Meet or exceed performance targets such as call volume, resolution time, and customer satisfaction scores.
• Stay up-to-date with product knowledge and company policies to ensure accurate information is provided to customers.

Required Skills and Qualifications:

• Proven experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Excellent listening skills with the ability to resolve customer issues efficiently.
• Proficient in the use of computers, including CRM software, email, and Microsoft Office Suite.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving abilities and the ability to adapt to various customer needs.
• High level of patience and empathy when dealing with customer concerns.

Experience:

• Previous experience in a customer service role is preferred but not required.
• Experience working remotely or in a virtual team environment is a plus.
• Knowledge of customer service best practices and how to effectively communicate with clients.

Working Hours:

• This is a full-time, remote position with flexible working hours.
• You may be required to work on weekends and holidays, depending on customer demand.
• Availability to work during peak hours and weekends is essential.

Knowledge, Skills, and Abilities:

• Strong customer service skills, with an emphasis on communication and conflict resolution.
• Technical aptitude to troubleshoot software or hardware issues over the phone or chat.
• Ability to remain calm and focused in high-pressure situations.
• Strong multitasking abilities with attention to detail.
• Familiarity with common customer service tools and technologies, including live chat software and ticketing systems.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance options.
• Paid time off (PTO) and sick leave.
• 401(k) retirement plan with company matching.
• Ongoing training and professional development opportunities.
• Flexible working hours and the option to work from home.
• Employee wellness programs and discounts on products and services.
• A supportive, remote-first work environment.

Why Join IT Sight Technologies:

• Innovative Work Culture: IT Sight Technologies fosters a creative, collaborative, and dynamic work environment where your contributions are valued.
• Career Growth: We believe in investing in our employees and providing opportunities for career advancement within the company.
• Work-Life Balance: Enjoy the flexibility of working from home and the autonomy to manage your schedule.
• Competitive Compensation: We offer an attractive salary, benefits package, and opportunities for performance-based rewards.

How to Apply:

To apply for this exciting opportunity, please submit your updated resume along with a cover letter outlining your customer service experience and why you are the perfect fit for this role. We look forward to reviewing your application!