Cigna, a global leader in healthcare and insurance services, is seeking Customer Service Representatives to join our remote team. This is an exciting opportunity to work from home while helping customers navigate their healthcare benefits, insurance policies, claims, and provider options.

As a Remote Customer Service Representative, you will be responsible for providing exceptional customer support via phone, email, and chat. If you have strong communication skills, a passion for helping others, and a problem-solving mindset, this role is perfect for you!

Key Responsibilities

• Answer inbound calls and respond to customer inquiries regarding health plans, claims, and benefits.
• Assist members with policy information, coverage details, and billing questions.
• Process requests for prior authorizations, claims status, and provider directory assistance.
• Investigate and resolve customer concerns in a timely and professional manner.
• Maintain accurate documentation of customer interactions in company systems.
• Educate customers on available health programs, wellness benefits, and cost-saving options.
• Adhere to HIPAA guidelines to protect sensitive customer information.

Required Skills and Qualifications

• Strong verbal and written communication skills.
• Ability to empathize and actively listen to customer concerns.
• Basic computer proficiency and ability to navigate multiple systems.
• Strong problem-solving and multitasking abilities.
• Reliable internet connection and quiet home workspace.
• High school diploma or equivalent required; associates or bachelors degree is a plus.

Experience

• No prior experience required; paid training provided.
• Previous experience in customer service, healthcare, insurance, or call centers is a plus.

Working Hours

• Full-time and part-time shifts available.
• Must be available for evening, weekend, and holiday shifts if required.

Knowledge, Skills, and Abilities

• Ability to stay calm and professional under pressure.
• Strong attention to detail and accuracy.
• Comfortable working in a fast-paced, high-call-volume environment.
• Ability to learn and follow Cignas policies and procedures.

Benefits

• Work from home – no commute required!
• Competitive hourly pay with performance-based bonuses.
• Paid training and continuous professional development.
• Comprehensive health, dental, and vision insurance (for eligible employees).
• 401(k) retirement savings plan with company match.
• Career growth opportunities within Cigna global network.

Why Join Cigna?

Cigna is committed to improving the health and well-being of individuals worldwide. By joining our remote customer service team, you will have the opportunity to make a difference in peoples lives while enjoying a flexible and rewarding career. We invest in our employees with paid training, excellent benefits, and advancement opportunities.

How to Apply

1. Visit Cigna Careers Page.
2. Submit your application and upload your resume.
3. Complete an online assessment and virtual interview.
4. Join our team and start your remote career with Cigna!