Remote Customer Service Representative - Hiring Now

Fresher Jobs Hub

Available Locations: Lucknow, Uttar Pradesh

Job Description

Job Summary


Fresher Jobs Hub is actively seeking a highly motivated and customer-focused Remote Customer Service Representative to join our growing team. This role is ideal for freshers, students, or professionals looking to work from home while gaining valuable corporate experience. As the first point of contact for our clients, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience—all from the comfort of your own home.



Key Responsibilities



  • Handle incoming customer queries via phone, email, or chat in a professional and timely manner

  • Provide accurate, valid, and complete information using the right tools and resources

  • Resolve product or service issues by clarifying customer concerns and identifying solutions

  • Maintain detailed records of customer interactions and follow-up as necessary

  • Collaborate with team members and departments to improve customer satisfaction

  • Escalate unresolved issues to the appropriate departments when needed

  • Uphold a high level of empathy, patience, and communication throughout all interactions



Required Skills and Qualifications



  • Excellent written and verbal communication skills in English

  • Strong active listening skills and a customer-first attitude

  • Basic computer literacy and proficiency in navigating CRM systems or live chat platforms

  • Ability to multi-task, prioritize, and manage time effectively

  • Positive attitude, strong work ethic, and eagerness to learn

  • High-speed internet connection and a quiet home workspace



Experience



  • No prior experience required — freshers and entry-level candidates are welcome

  • Previous customer service, BPO, or call center experience is a plus but not mandatory

  • Comprehensive training will be provided



Working Hours



  • Flexible scheduling options available (Full-time or Part-time)

  • Shifts may vary based on availability and time zone

  • Weekend or evening availability may be required occasionally



Knowledge, Skills, and Abilities



  • Ability to remain calm under pressure and handle challenging customers tactfully

  • Strong problem-solving capabilities and decision-making skills

  • Adaptability to evolving tools, technologies, and customer expectations

  • Self-motivated and disciplined to work independently in a remote setting



Benefits



  • 100% Remote – Work from anywhere

  • Weekly or bi-weekly payouts

  • Flexible work hours that suit your schedule

  • Paid training and performance-based incentives

  • Certificate of experience and recommendation for high performers

  • Career advancement opportunities within the company

  • Supportive and inclusive virtual team culture



Why Join Fresher Jobs Hub?


Fresher Jobs Hub is on a mission to empower individuals at the start of their careers with meaningful, flexible, and rewarding work-from-home opportunities. By joining us, you’ll become part of a vibrant, fast-growing community that values learning, adaptability, and the power of customer connections. Whether you’re a student, recent graduate, or looking for a career restart, we’re here to help you grow and succeed.



How to Apply


Ready to launch your remote career? Click Apply Now or send your updated resume with the subject line "Remote Customer Service Representative Application" to us

Apply Now

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