We are looking for a Customer Service Representative (CSR) to handle inbound calls and escalations professionally and efficiently. As a CSR, you will be responsible for assisting customers, resolving their inquiries, handling complaints, and escalating complex issues when necessary. The ideal candidate is customer-focused, proactive, and skilled in conflict resolution.

This role requires strong communication skills, patience, and the ability to multitask in a fast-paced environment. Whether working remotely or in an office setting, you will be a key part of our team, ensuring customers receive exceptional support.

Key Responsibilities

• Handle inbound customer calls regarding products, services, billing, and technical support.
• Address customer inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve common customer issues efficiently.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain accurate records of customer interactions in the system.
• Follow company guidelines and procedures to ensure high-quality service.
• Offer solutions, alternatives, and support to improve customer satisfaction.
• Work in collaboration with team members and supervisors to enhance service processes.

Required Skills and Qualifications

• Previous experience in customer service, call centers, or support roles (1+ year preferred).
• Strong verbal and written communication skills in English (additional languages are a plus).
• Ability to handle escalated calls calmly and professionally.
• Excellent problem-solving and conflict resolution skills.
• Strong active listening and empathy towards customers.
• Proficiency in using CRM software, ticketing systems, and call center tools.
• Ability to work under pressure in a fast-paced environment.

Experience

• 1-3 years of experience in customer support, inbound calls, or escalation handling.
• Prior experience in industries such as telecommunications, e-commerce, finance, or healthcare is a plus.

Working Hours

• Full-time or part-time remote/onsite positions available.
• Rotational shifts, including evenings, weekends, and holidays as needed.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home flexibility for remote roles.
• Career growth opportunities within customer support and beyond.
• Paid training and ongoing skill development.
• Health benefits, paid time off, and employee discounts (where applicable).

Why Join Us?

• Be part of a supportive and dynamic team.
• Work in a customer-first environment that values growth and collaboration.
• Develop valuable communication and problem-solving skills.
• Flexible work options for work-life balance.

How to Apply

To apply, please submit your resume and a brief cover letter to us.

Start your career in customer service today!