Chat Support Representative - Work Remotely

Fresher Jobs Hub

Available Locations: Thiruvananthapuram, Kerala

Job Description

Job Summary


Fresher Jobs Hub is seeking enthusiastic and articulate Chat Support Representatives to join our remote customer service team. This role is ideal for individuals with excellent written communication skills who are comfortable resolving customer queries via chat. You will be the first point of contact for our customers and play a vital role in ensuring a positive user experience. Whether you're a student, a recent graduate, or looking for a flexible career option, this opportunity allows you to work from the comfort of your home with full training provided.



Key Responsibilities



  • Respond promptly and professionally to customer inquiries via live chat.

  • Provide accurate, valid, and complete information by using the right tools and resources.

  • Maintain a high level of customer satisfaction through effective issue resolution.

  • Escalate complex issues to the appropriate departments when necessary.

  • Keep up-to-date with product knowledge, service updates, and company policies.

  • Handle multiple chats simultaneously in a fast-paced environment.

  • Record customer interactions and details in CRM systems accurately.



Required Skills and Qualifications



  • Excellent written English with strong grammar and typing accuracy.

  • Ability to multitask and manage time efficiently.

  • Basic computer proficiency and familiarity with chat platforms or CRMs.

  • Polite, patient, and empathetic communication style.

  • Strong problem-solving attitude and attention to detail.

  • Ability to work independently with minimal supervision.



Experience



  • Freshers are welcome.

  • Prior experience in customer support, BPO, or chat-based communication is a plus but not mandatory.

  • Training will be provided to all selected candidates.



Working Hours



  • Flexible shifts available (Morning/Evening/Night)

  • Minimum commitment of 4–6 hours per day.

  • Weekend availability is a plus.



Knowledge, Skills, and Abilities



  • Knowledge of customer service etiquette and response handling.

  • Familiarity with e-commerce, tech support, or service-based platforms (preferred).

  • Ability to maintain confidentiality and handle sensitive information.

  • Fast typing speed (30+ WPM preferred).

  • Basic understanding of common customer pain points and expectations.



Benefits



  • 100% remote – work from anywhere.

  • Flexible working hours to fit your schedule.

  • Monthly performance bonuses and incentives.

  • Opportunity to transition into full-time roles based on performance.

  • Friendly, supportive virtual team environment.

  • Skill development and professional training programs.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in empowering entry-level talent with meaningful remote opportunities. We value your potential over your resume. By joining our team, you'll gain real-world experience in the digital support industry while enjoying flexibility and work-life balance. We invest in your growth and support your career development through training, mentorship, and performance-based advancements.



How to Apply


Ready to join a fast-growing remote support team? Click on the “Apply Now” button or send your updated resume to us with the subject line: “Chat Support Representative Application – Remote”. Shortlisted candidates will be contacted for an initial chat skills assessment.

Apply Now

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