Job Summary

Fresher Jobs Hub is seeking a highly motivated and customer-focused Online Customer Support Representative to join our remote team on weekends. As a vital part of our customer service department, you will be responsible for providing prompt and efficient assistance to customers via live chat, email, and social media platforms. This role is ideal for individuals who excel in communication, problem-solving, and delivering excellent customer service in a fast-paced online environment.

Key Responsibilities

• Respond to customer inquiries via live chat, email, and social media in a professional and timely manner.

• Provide accurate information regarding products, services, and company policies.

• Troubleshoot customer issues and escalate complex concerns to the appropriate department when necessary.

• Maintain a high level of professionalism and empathy in all customer interactions.

• Monitor and update customer records in the database to ensure accurate documentation.

• Collaborate with team members to enhance customer experience and improve service efficiency.

• Identify and report common customer concerns to management to assist in continuous service improvements.

• Follow up with customers to ensure their issues are fully resolved.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in Communications, Business, or related fields is a plus.

• Previous experience in customer service, preferably in an online support role.

• Strong written and verbal communication skills.

• Excellent problem-solving and critical-thinking abilities.

• Ability to multitask and manage time effectively in a remote work environment.

• Proficiency in using online chat tools, email systems, and CRM software.

• Comfortable handling customer complaints and resolving conflicts professionally.

• Strong attention to detail and accuracy in documentation.

Experience

• 1+ years of experience in a customer support or service-related role.

• Experience with online customer support platforms such as Zendesk, Freshdesk, or similar tools is an advantage.

• Familiarity with social media customer engagement is beneficial.

Working Hours

• This is a weekend-only role, requiring availability on Saturday and Sunday.

• Shifts may vary between morning, afternoon, or evening, depending on business needs.

• Flexible work hours with a requirement to complete assigned shifts.

Knowledge, Skills, and Abilities

• Strong customer service mindset with a passion for helping people.

• Ability to work independently with minimal supervision.

• Adaptability to a fast-paced and ever-changing work environment.

• Technical proficiency in using online communication tools.

• A proactive approach to problem-solving and customer engagement.

Benefits

• Competitive hourly pay.

• Flexible remote work environment.

• Opportunity to gain experience in a growing online support team.

• Professional development and training opportunities.

• Potential for full-time opportunities based on performance.

Why Join Us?

At Fresher Jobs Hub, we value innovation, customer satisfaction, and teamwork. As part of our remote support team, you will gain hands-on experience in online customer service while working in a flexible and supportive environment. We encourage growth, learning, and career advancement, making this an excellent opportunity for individuals looking to build a successful career in customer support.

How to Apply

Interested candidates are encouraged to submit their resume along with a brief cover letter detailing their customer service experience. Applications can be sent via our website or email.

Join us and be part of a dynamic team committed to delivering exceptional customer service!