Position Overview

Do you have a passion for delivering magical customer experiences? Disney is seeking enthusiastic and dedicated Remote Customer Support Specialists to assist our valued guests and subscribers. In this role, you will handle customer inquiries, resolve issues, and ensure every interaction is as magical as the Disney experience itself. Whether you are a fresher, a homemaker, or an experienced professional, this opportunity offers flexibility, career growth, and a chance to be part of a world-renowned company.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat with professionalism and warmth.

• Troubleshoot technical issues related to Disney+ streaming, subscriptions, and account management.

• Assist guests with ticketing, reservations, and Disney vacation planning.

• Provide support for billing inquiries, payment issues, and membership upgrades.

• Educate customers about Disneys services, offerings, and promotions.

• Maintain detailed records of customer interactions and resolutions.

• Deliver exceptional customer service while upholding Disneys brand values.

• Collaborate with internal teams to improve processes and guest satisfaction.

Skills and Qualifications

Required:

• Excellent verbal and written communication skills in English.

• Strong problem-solving skills with a customer-first mindset.

• Ability to multitask and manage customer interactions efficiently.

• Basic technical troubleshooting skills.

• Reliable internet connection and a quiet workspace for remote work.

Preferred:

• Previous experience in customer support, hospitality, or call centers.

• Familiarity with Disneys products, services, and entertainment offerings.

• Bilingual proficiency (a plus but not required).

Benefits of Joining Disney

• Flexible remote work – Enjoy the convenience of working from home.

• Competitive salary – Earn based on your skills and experience.

• Career growth opportunities – Develop your skills and advance within Disney.

• Exclusive employee perks – Discounts on Disney+ subscriptions, park tickets, and merchandise.

• Comprehensive training – Receive thorough onboarding and continuous learning support.

• Supportive and inclusive work culture – Be part of a team that values diversity and innovation.

How to Apply

Ready to bring the magic to our customers? Apply now through our official job portal and take the first step toward an exciting career at Disney!

We look forward to welcoming you to the Disney family!