Job Summary

Fresher Jobs Hub is looking for enthusiastic and confident female candidates to join our team as Voice Process Executives. This is a work-from-home opportunity that requires handling customer calls, resolving queries, and ensuring excellent customer service. If you have good communication skills and are comfortable working in a voice-based role, this position is perfect for you.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information and assistance to customers.
• Address customer queries, complaints, and escalate issues when necessary.
• Maintain call records and update databases accordingly.
• Follow call scripts and guidelines to ensure a smooth communication process.
• Maintain confidentiality and adhere to company policies.
• Deliver high-quality customer service with a positive attitude.

Required Skills and Qualifications

• Only female candidates can apply.
• Strong verbal communication skills in English and regional languages.
• Basic computer knowledge and proficiency in using call-handling software.
• Good listening skills and problem-solving abilities.
• Ability to handle customer interactions with patience and professionalism.
• A quiet and distraction-free work environment at home.
• Must have a laptop/desktop and a stable internet connection.

Experience

• Freshers are welcome to apply!
• Previous experience in a voice process or customer service role will be an added advantage.

Working Hours

• Flexible part-time shifts available.
• Candidates must be available to work during their assigned hours as per company requirements.

Knowledge, Skills, and Abilities

• Customer-oriented mindset with a problem-solving approach.
• Ability to multitask and manage time efficiently.
• Strong interpersonal and communication skills.
• Willingness to learn and adapt to new processes.

Benefits

• Work from home convenience.
• Flexible working hours.
• Competitive salary and incentives based on performance.
• Training and career growth opportunities.
• Supportive and collaborative work environment.

Why Join Us?

• Be a part of a growing organization with exciting career opportunities.
• Gain valuable customer service experience while working remotely.
• Enjoy the flexibility of part-time work with a good work-life balance.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line Application for Female - Voice Process Executive (Work from Home). Shortlisted candidates will be contacted for an interview.