Position Overview

Are you a tech-savvy problem solver with a passion for helping others? OneTech Associates is seeking a Remote Technical Support Specialist to provide weekend support to customers. In this role, you will assist users with troubleshooting technical issues, ensuring smooth operation of software, hardware, and IT systems.

This position is perfect for students, homemakers, freshers, and experienced professionals looking for flexible weekend work with an opportunity to grow in the tech support field.

Key Responsibilities

• Provide real-time technical support to customers via chat, email, or phone.
• Troubleshoot and resolve software, hardware, and network-related issues.
• Guide customers through step-by-step solutions to technical problems.
• Document support requests and maintain an organized ticketing system.
• Escalate complex technical issues to senior support teams when necessary.
• Ensure a high level of customer satisfaction by providing professional and friendly support.
• Stay up to date with company products, tools, and best practices in technical support.

Skills and Qualifications

• Strong problem-solving skills and ability to think critically.
• Basic knowledge of operating systems, software applications, and troubleshooting.
• Excellent verbal and written communication skills in English.
• Ability to work independently and handle multiple tasks.
• Prior experience in technical support, IT helpdesk, or customer service is a plus, but freshers with a passion for technology are welcome to apply!
• Comfortable working weekend shifts and responding promptly to customer inquiries.

Benefits

• Work from anywhere – enjoy a fully remote job!
• Flexible weekend shifts – perfect for students, homemakers, or those seeking extra income.
• Competitive pay with potential for performance-based bonuses.
• Career growth opportunities in technical support and IT-related fields.
• Gain valuable hands-on experience and enhance your tech skills.

Application Process

Excited to join us? Apply now through our job portal and start your journey as a Remote Technical Support Specialist with OneTech Associates!