Job Summary:

IT Sight Technologies is seeking a Remote Junior Help Desk Technician to join our growing team. This is an excellent opportunity for individuals looking to start their IT career, as we provide full training. You will be responsible for providing first-level technical support to end users, troubleshooting issues, and ensuring a seamless IT experience for our clients. This role is ideal for tech-savvy individuals with strong problem-solving skills and a passion for customer service.

Key Responsibilities:

• Respond to and resolve IT support requests via phone, email, and remote support tools.

• Provide first-line troubleshooting for hardware, software, and network issues.

• Guide users through basic problem-solving steps and document resolutions.

• Escalate complex technical problems to senior technicians when necessary.

• Maintain accurate records of interactions and resolutions in the ticketing system.

• Assist in setting up and configuring new user accounts, hardware, and software.

• Follow established protocols and procedures to ensure quality service delivery.

• Educate users on best IT practices and security awareness.

• Collaborate with other IT team members to improve support processes.

Required Skills and Qualifications:

• Basic knowledge of Windows and macOS operating systems.

• Understanding of networking fundamentals (IP addressing, Wi-Fi, VPNs).

• Strong communication and customer service skills.

• Ability to troubleshoot common IT issues, such as printer problems, email configuration, and software installation.

• Familiarity with remote support tools and ticketing systems is a plus.

• Detail-oriented with excellent problem-solving skills.

• Willingness to learn and adapt to new technologies.

• Ability to work independently in a remote environment.

Experience:

• No prior experience required; training will be provided.

• Any previous IT support, help desk, or customer service experience is a plus.

• IT certifications (CompTIA A+, ITIL, Microsoft Fundamentals) are beneficial but not required.

Working Hours:

• Full-time and part-time positions available.

• Flexible working hours based on shift schedules.

• Some evening and weekend availability may be required.

Knowledge, Skills, and Abilities:

• Strong analytical and critical thinking abilities.

• Ability to remain calm under pressure and handle multiple tasks efficiently.

• Excellent verbal and written communication skills.

• Team player with a proactive attitude.

• Commitment to continuous learning and professional growth.

Benefits:

• Competitive salary with performance-based incentives.

• Comprehensive training program to develop your IT skills.

• Remote work flexibility.

• Career advancement opportunities within IT Sight Technologies.

• Supportive and collaborative work environment.

• Paid time off and company-sponsored benefits (for eligible employees).

Why Join IT Sight Technologies?

• We invest in our employees growth through hands-on training and mentorship.

• A dynamic and inclusive work culture that fosters innovation and teamwork.

• Opportunities for career progression in a fast-growing IT company.

• Work remotely with cutting-edge technology and tools.

• Be part of a company that values work-life balance and employee well-being.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their interest in the role. Please apply via our online portal or send your application to us.

Join IT Sight Technologies and kickstart your career in IT today!