Job Summary

IT Sight Technologies is seeking enthusiastic and motivated individuals to join our team as IT Support Associates. This is a remote, entry-level position ideal for those looking to start their career in IT. No prior experience is required—just a willingness to learn and a passion for technology. As an IT Support Associate, you will provide technical assistance to customers, troubleshoot basic IT issues, and ensure seamless IT operations for our clients. We provide full training and continuous support to help you succeed in your role.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone to resolve IT-related issues.

• Diagnose and troubleshoot hardware, software, and network problems.

• Guide users through step-by-step solutions to resolve technical issues.

• Escalate complex problems to senior IT staff when necessary.

• Maintain accurate records of customer interactions and resolutions.

• Provide basic support for operating systems, applications, and remote access tools.

• Assist in setting up user accounts and managing access permissions.

• Continuously develop IT knowledge and stay updated on new technologies.

Required Skills and Qualifications

• Strong communication skills, both written and verbal.

• Basic understanding of computers, operating systems, and common applications.

• Ability to troubleshoot minor technical issues.

• Problem-solving mindset with a proactive approach.

• Willingness to learn and adapt to new technologies.

• Ability to work independently and efficiently in a remote environment.

• Customer-focused attitude and ability to remain patient under pressure.

Experience

• No prior experience is required; training will be provided.

• Any experience with IT support, helpdesk, or customer service is a plus.

• Familiarity with Windows, macOS, and networking basics is an advantage.

Working Hours

• Flexible work schedule with full-time and part-time options available.

• Shifts may include evenings, weekends, and holidays based on business needs.

• Remote work setup with the requirement of a stable internet connection.

Knowledge, Skills, and Abilities

• Basic knowledge of computer hardware, software, and networking fundamentals.

• Strong organizational and multitasking skills.

• Ability to work in a fast-paced and dynamic environment.

• Excellent problem-solving abilities with attention to detail.

• A team player with a positive attitude and willingness to grow in the IT field.

Benefits

• Competitive entry-level salary with performance-based incentives.

• Comprehensive training program with career development opportunities.

• Work from home with a flexible schedule.

• Paid time off, health benefits, and retirement plan options.

• Opportunity to gain valuable experience in the IT industry.

• Supportive team environment with mentorship programs.

Why Join IT Sight Technologies?

At IT Sight Technologies, we believe in empowering our employees with the skills and knowledge needed to succeed. Our supportive work culture, structured training programs, and commitment to career growth make us the ideal place to start your IT journey. If you are eager to learn and ready to launch a career in IT, we welcome you to be part of our team!

How to Apply

Interested candidates can apply by submitting their resume and a brief cover letter explaining their interest in the role. Please send your application to us with the subject line IT Support Associate Application. We look forward to reviewing your application and helping you kick-start your career in IT!