Job Summary

IT Sight Technologies is seeking a highly motivated and detail-oriented Entry-Level Cloud Support Engineer to join our team. This is a work-from-home position, ideal for individuals looking to launch their careers in cloud computing and technical support. You will play a crucial role in assisting customers with cloud-related issues, ensuring system efficiency, and troubleshooting technical problems.

Key Responsibilities

• Provide first-level technical support for cloud-based applications and infrastructure.

• Diagnose, troubleshoot, and resolve technical issues related to cloud computing.

• Monitor system performance and ensure optimal functionality of cloud services.

• Assist customers with configuration, deployment, and maintenance of cloud-based solutions.

• Document and escalate complex issues to higher-tier support when necessary.

• Collaborate with internal teams to improve system efficiency and customer satisfaction.

• Stay updated with the latest trends in cloud technology and cybersecurity best practices.

• Participate in training and certification programs to enhance technical skills.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

• Basic understanding of cloud computing concepts (AWS, Azure, Google Cloud, etc.).

• Familiarity with networking, operating systems (Linux/Windows), and database management.

• Strong analytical and problem-solving skills.

• Excellent communication and customer service skills.

• Ability to work independently in a remote environment.

• Passion for learning new technologies and staying up to date with cloud innovations.

Experience

• Prior internship, coursework, or project experience in cloud computing, IT support, or related fields is preferred but not required.

• Certification in cloud platforms (AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals, etc.) is a plus.

Working Hours

• Full-time position (40 hours per week).

• Flexible scheduling options available based on business needs.

• May require occasional on-call support during weekends or evenings.

Knowledge, Skills, and Abilities

• Strong understanding of IT troubleshooting methodologies.

• Basic scripting knowledge (Python, Bash, PowerShell) is a plus.

• Ability to manage multiple tasks efficiently in a fast-paced environment.

• Strong attention to detail and organizational skills.

Benefits

• Competitive entry-level salary.

• Work-from-home flexibility with necessary equipment provided.

• Career development and training programs.

• Certification sponsorships for AWS, Azure, and other cloud platforms.

• Health insurance, retirement plans, and paid time off.

Why Join IT Sight Technologies?

• Gain hands-on experience with cutting-edge cloud technologies.

• Work in a collaborative and innovative environment.

• Access to mentorship and career advancement opportunities.

• Join a company that values work-life balance and employee growth.

How to Apply

Interested candidates should submit their resumes and a brief cover letter outlining their interest and qualifications to us with the subject line Entry-Level Cloud Support Engineer Application.

Join us at IT Sight Technologies and kickstart your career in cloud computing today!