Job Summary

Amazon Business is looking for a highly motivated and customer-centric Customer Advisor to join our team in the Commercial Sector. In this role, you will be responsible for engaging with business customers, understanding their purchasing needs, and helping them maximize the benefits of Amazon Business. You will work closely with clients from various industries, providing tailored solutions and guiding them through the procurement process.

The ideal candidate has strong consultative sales skills, a passion for customer satisfaction, and the ability to build relationships with decision-makers in commercial enterprises.

Key Responsibilities

• Act as a trusted advisor for commercial sector clients, helping them understand and utilize Amazon Business solutions.
• Build and manage a pipeline of business customers, developing strategies to increase adoption and usage.
• Identify customer needs, propose relevant solutions, and drive revenue growth.
• Work collaboratively with internal Amazon teams to deliver the best experience for business customers.
• Provide training and onboarding support to new business customers.
• Analyze customer data and provide insights to improve engagement and satisfaction.
• Resolve customer inquiries efficiently, ensuring a high level of service and responsiveness.
• Stay updated on industry trends and Amazon Business offerings to provide strategic recommendations to customers.

Required Skills and Qualifications

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with a customer-first mindset.
• Ability to build and maintain long-term business relationships.
• Strong analytical and negotiation skills.
• Ability to work in a fast-paced, dynamic environment.
• Comfortable using CRM tools, data analytics, and reporting software.
• Fluency in English (additional languages are a plus).

Experience

• Bachelors degree in Business, Marketing, Sales, or a related field (or equivalent experience).
• 2+ years of experience in a customer advisory, account management, or sales role.
• Experience working with B2B clients, preferably in a technology or e-commerce environment.
• Knowledge of procurement and supply chain processes is a plus.

Working Hours

• Full-time position with flexible working hours.
• Some roles may offer remote or hybrid working options.
• Availability during core business hours and occasional client meetings.

Knowledge, Skills, and Abilities

• Strong organizational skills and attention to detail.
• Ability to manage multiple accounts and priorities effectively.
• Knowledge of business procurement and purchasing processes.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
• Ability to thrive in a data-driven, customer-focused environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive healthcare benefits (medical, dental, vision).
• 401(k) retirement plan with company match.
• Employee discounts on Amazon products and services.
• Learning and development opportunities for career growth.
• Work-life balance initiatives, including remote work options.

Why Join Amazon Business?

• Work for one of the worlds most innovative companies.
• Be part of a fast-growing team with exciting career opportunities.
• Engage with top commercial sector businesses and make a meaningful impact.
• Access industry-leading tools and resources to drive success.
• Join a culture that values collaboration, customer obsession, and continuous learning.

How to Apply

If you are excited about this opportunity and meet the qualifications, we encourage you to apply today! Submit your application through the Amazon Careers website or LinkedIn.