Job Summary

Fresher Jobs Hub is seeking a highly motivated and customer-focused Key Account Manager - Customer Success to maintain and grow relationships with key clients. The ideal candidate will be responsible for ensuring customer satisfaction, driving customer engagement, and delivering long-term value to our partners. This role involves working closely with cross-functional teams to address client needs and develop strategies for retention and growth.

Key Responsibilities

• Serve as the primary point of contact for key accounts, fostering strong relationships and trust.

• Develop and implement strategies to ensure customer satisfaction and long-term retention.

• Analyze customer needs and provide solutions to enhance their experience with our products and services.

• Identify growth opportunities within existing accounts and work towards upselling or cross-selling relevant solutions.

• Collaborate with internal teams, including sales, marketing, and product development, to ensure a seamless customer experience.

• Monitor key account performance metrics and prepare reports to track progress and identify areas for improvement.

• Address customer inquiries and resolve issues promptly to maintain high levels of client satisfaction.

• Stay up-to-date with industry trends and competitive landscape to provide informed recommendations to clients.

• Conduct regular check-ins and business reviews with customers to align on their goals and expectations.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Marketing, Sales, or a related field.

• Proven experience in account management, customer success, or a similar client-facing role.

• Strong interpersonal and communication skills, with the ability to build lasting relationships with clients.

• Excellent problem-solving and negotiation skills.

• Ability to analyze data and make strategic recommendations for client growth.

• Proficiency in CRM software and other customer management tools.

• Highly organized, detail-oriented, and able to manage multiple priorities effectively.

Experience

• 3+ years of experience in key account management, customer success, or business development.

• Experience in a fast-paced, customer-centric environment is preferred.

• Prior experience in the recruitment or job placement industry is a plus.

Working Hours

• Full-time position.

• Standard working hours: Monday to Friday, 9 AM - 6 PM (with flexibility as required to meet client needs).

Knowledge, Skills, and Abilities

• Deep understanding of customer success principles and account management best practices.

• Strong business acumen and ability to understand client objectives and align solutions accordingly.

• Ability to work both independently and collaboratively in a team environment.

• Excellent time management skills and ability to meet deadlines under pressure.

• Strong presentation and report-writing skills.

Benefits

• Competitive salary with performance-based incentives.

• Health insurance and wellness programs.

• Professional development and training opportunities.

• Collaborative and dynamic work environment.

• Paid time off and flexible work arrangements.

• Career growth opportunities within a fast-growing company.

Why Join Fresher Jobs Hub?

• Opportunity to work with a fast-growing and innovative company in the job placement industry.

• Be a key player in ensuring customer success and long-term business relationships.

• Work in a supportive and collaborative team culture.

• Competitive compensation package with attractive benefits.

• Career advancement opportunities and continuous learning programs.

How to Apply

Interested candidates should submit their resume and a cover letter highlighting their relevant experience and why they would be a great fit for this role. Applications can be sent to us with the subject line Application for Key Account Manager - Customer Success.

Join Fresher Jobs Hub and be a part of a team that is shaping the future of job placement and career success!