Job Summary

Fresher Jobs Hub is seeking motivated and customer-oriented individuals to join our remote team as Customer Support Representatives. This is an excellent opportunity for individuals looking for flexible work-from-home options, either full-time or part-time. The role involves assisting customers with inquiries, troubleshooting issues, and providing outstanding service to enhance customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Document customer interactions and maintain accurate records.
• Escalate complex problems to appropriate departments when necessary.
• Follow company guidelines and policies to ensure quality service delivery.
• Collaborate with team members to improve customer satisfaction.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to work independently in a remote environment.
• Basic computer literacy and proficiency in using email, chat platforms, and CRM software.
• A positive attitude and strong interpersonal skills.
• Ability to handle high-pressure situations professionally.

Experience

• No prior experience is required—training will be provided.
• Previous experience in customer service, call centers, or related fields is a plus.

Working Hours

• Full-time: 35-40 hours per week.
• Part-time: 15-30 hours per week.
• Flexible shifts, including mornings, evenings, and weekends.

Knowledge, Skills, and Abilities

• Customer-focused mindset with a passion for delivering excellent service.
• Ability to adapt to new technology and processes quickly.
• Strong organizational and time management skills.
• Ability to work in a remote environment with minimal supervision.

Benefits

• Competitive salary with performance-based incentives.
• Flexible work-from-home schedule.
• Paid training and career development opportunities.
• Health and wellness benefits (for full-time employees).
• Supportive and inclusive work environment.

Why Join Fresher Jobs Hub?

• A great opportunity to gain experience in a professional, remote work setting.
• Work with a team that values collaboration and career growth.
• Enjoy the convenience of working from home with a flexible schedule.
• Be a part of a company that prioritizes employee satisfaction and customer service excellence.

How to Apply

Interested candidates can apply by submitting their updated resume and a brief cover letter detailing their interest in the role. Please apply through our official website or job portal.