Job Summary:
Disney is seeking passionate and customer-focused individuals to join our Social Media Customer Support team. As a remote representative, you will engage with Disney fans across various social media platforms, ensuring a magical experience by responding to inquiries, resolving issues, and fostering positive interactions. This role requires excellent communication skills, problem-solving abilities, and a deep appreciation for Disneys brand values.

Key Responsibilities:

• Monitor and respond to customer inquiries, comments, and concerns across Disneys social media channels, including Facebook, Twitter, Instagram, and TikTok.

• Provide exceptional customer service by addressing product, service, and experience-related queries in a professional and friendly manner.

• Troubleshoot and resolve customer issues efficiently while maintaining Disneys brand voice and tone.

• Escalate complex customer concerns to the appropriate internal departments when necessary.

• Maintain accurate records of customer interactions and feedback.

• Stay up to date with Disneys latest offerings, promotions, and events to provide informed assistance.

• Collaborate with the social media and customer service teams to enhance engagement strategies and improve customer satisfaction.

• Adhere to Disneys privacy and confidentiality policies while handling customer information.

Required Skills and Qualifications:

• Excellent written communication skills with strong grammar and spelling proficiency.

• Experience in customer service, preferably in social media support or online engagement.

• Strong problem-solving abilities with a customer-centric approach.

• Ability to multitask and manage high volumes of interactions effectively.

• Proficiency in using social media management tools and customer support platforms.

• Knowledge of Disneys products, services, and fan culture is highly desirable.

• Ability to work independently while maintaining a team-oriented mindset.

• High level of professionalism and discretion when handling sensitive customer concerns.

Experience:

• Minimum of 1-2 years in customer service, social media engagement, or a related field.

• Prior experience working in a remote customer support role is a plus.

Working Hours:

• Flexible shifts available, including evenings, weekends, and holidays, to accommodate different time zones and customer needs.

• Part-time and full-time positions available.

Knowledge, Skills, and Abilities:

• Familiarity with major social media platforms and best practices for customer engagement.

• Strong typing and data entry skills.

• Ability to handle high-stress situations and remain composed under pressure.

• Strong attention to detail and accuracy in responses.

• Passion for Disney and an eagerness to create magical experiences for customers.

Benefits:

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with provided equipment and training.

• Exclusive Disney discounts on products, experiences, and theme park tickets.

• Health, dental, and vision insurance (for eligible employees).

• Career growth opportunities within Disneys customer support and social media teams.

Why Join Disney?
At Disney, we create unforgettable experiences for fans worldwide. By joining our Social Media Customer Support team, you will have the unique opportunity to interact with Disney lovers, resolve their concerns, and contribute to the magic that makes Disney special. If you are passionate about delivering top-notch customer service in a dynamic and engaging online environment, we welcome you to apply!

How to Apply:
Interested candidates can submit their application online through Disneys official careers page. Please include a resume and a brief cover letter explaining your interest in the role and your experience in customer service and social media support.

Join us and be part of the magic from the comfort of your home!