Job Summary:

Disney is seeking enthusiastic and customer-focused individuals to join our team as Entry-Level Virtual Hotel Booking Representatives. This remote position offers the opportunity to assist guests with booking accommodations at Disney resorts, ensuring a seamless and magical experience from the moment they plan their stay. If you have a passion for hospitality, outstanding communication skills, and a desire to create memorable experiences, this role is perfect for you.

Key Responsibilities:

• Assist guests in booking hotel reservations for Disney resorts via phone, chat, and email.

• Provide accurate information about hotel accommodations, pricing, and availability.

• Answer customer inquiries regarding special packages, promotions, and vacation planning.

• Ensure a high level of customer satisfaction by providing professional and friendly service.

• Process modifications, cancellations, and special requests for bookings.

• Resolve guest concerns and escalate issues as necessary to ensure customer satisfaction.

• Maintain detailed records of guest interactions and transactions in company systems.

• Stay updated on Disney resort offerings, policies, and special events to provide guests with the most relevant information.

Required Skills and Qualifications:

• High school diploma or equivalent.

• Strong verbal and written communication skills.

• Customer service experience preferred but not required.

• Comfortable working with computers and customer management systems.

• Ability to multitask in a fast-paced virtual environment.

• Strong problem-solving and decision-making abilities.

• Ability to work independently while being a team player.

Experience:

• No prior experience is required; on-the-job training will be provided.

• Previous experience in hospitality, customer service, or sales is a plus.

Working Hours:

• Flexible shifts available, including mornings, evenings, weekends, and holidays.

• Part-time and full-time positions are available.

Knowledge, Skills, and Abilities:

• Passion for Disneys brand and a commitment to delivering exceptional guest experiences.

• Familiarity with Disney resorts and theme parks is an advantage.

• Ability to handle a high volume of calls and messages efficiently.

• Attention to detail and accuracy in booking processes.

• A positive and enthusiastic attitude.

Benefits:

• Competitive hourly pay.

• Work-from-home convenience with all necessary training provided.

• Discounts on Disney resorts, theme parks, and merchandise.

• Paid training and career development opportunities.

• Health, dental, and vision insurance (for eligible employees).

• 401(k) retirement savings plan with company match.

• Paid time off and holiday pay.

Why Join Disney?

Working with Disney means being part of a company that values creativity, innovation, and guest satisfaction. As a Virtual Hotel Booking Representative, you will have the opportunity to bring Disneys magic to guests before they even arrive at our resorts. Plus, you will be joining a team that supports career growth and provides a welcoming, inclusive work culture.

How to Apply:

Interested candidates should submit their application online through Disneys official careers website. Be sure to include an updated resume and a cover letter expressing your enthusiasm for the role. Qualified candidates will be contacted for further steps in the hiring process.

Apply today and help create unforgettable experiences for Disney guests around the world!